REDOXO Posted September 23, 2021 Share Posted September 23, 2021 https://robinstv.bcfc.co.uk/faq/ After much Gnashing of teeth and cries for help over an extended period, multiple threads and matchday moans etc Jerry has given the clubs definitive answer to what to do when the TV and audio don't work on his Ask The SLO section. Contact these people as soon as a problem is noticed (BELOW). For those asking for refunds they will only been given if these people are contacted and there is a record. Its no use contacting anyone at BCFC as they will never get back to you and refer you to Them eventually (after years of groans)....HOWEVER this is just for the App! I'm not completely sure what that means if you don't use the App. But I do almost always so I will leave it to others to ask those questions. However this inbox should be monitored on matchday is what I am advised! The full FAQ's as above. I'm not sure if the mods feel this is worthy of pinning at least for a while I will leave this to @Dollymarie @phantom but it might really help everybody. (if you wish to alter my comments I am fine with it, just trying to help) supporterservices@bristol-sport.co.uk Quote Link to comment Share on other sites More sharing options...
Bristol Rob Posted September 23, 2021 Share Posted September 23, 2021 I have had a few issues back during lockdown, and after confirming browser, operating system, broadband speed and my blood type, the did indeed refund me. Worth noting that you need to mail them WHEN there is a problem, not after the match has finished. They won't provide technical support Quote Link to comment Share on other sites More sharing options...
Wrongagain Posted September 23, 2021 Share Posted September 23, 2021 I gave up, the barstewards ignored emails sent during the matches when I had switched to listening to BBC bristol. Out of pocket by £30! in future - if the need arises- I feel it’s justified to search for streams - I am out of pocket due to amateurs that were unable to cope with the settings needed to produce a reliable stream - IPV settings were the problem and not my 200 Mbps connection! there is a worldwide problem looming with connectivity as the old system is unable to cope with the billions of users simultaneously connected to the www. To correct this there is a new protocol in use providing billions more connections - StreamAMG has failed to address these changes and failed its customers- but what do I know, my opinion could be wrong as it was probably wrong when I helped commission the machines that etched the circuits in the first Pentium CPU’s - gallium arsenide process for those who may wish to know! COYR 1 Quote Link to comment Share on other sites More sharing options...
DaveF Posted September 23, 2021 Share Posted September 23, 2021 In their defence I've been using it from the beginning and I've had major issues once or twice. I use Chrome and it's usually a case of logging out and back in again or having a bit of patience with refreshing. Its got a lot better the last couple of years. Quote Link to comment Share on other sites More sharing options...
Norn Iron Posted September 23, 2021 Share Posted September 23, 2021 (edited) 2 hours ago, REDOXO said: https://robinstv.bcfc.co.uk/faq/ After much Gnashing of teeth and cries for help over an extended period, multiple threads and matchday moans etc Jerry has given the clubs definitive answer to what to do when the TV and audio don't work on his Ask The SLO section. Contact these people as soon as a problem is noticed (BELOW). For those asking for refunds they will only been given if these people are contacted and there is a record. Its no use contacting anyone at BCFC as they will never get back to you and refer you to Them eventually (after years of groans)....HOWEVER this is just for the App! I'm not completely sure what that means if you don't use the App. But I do almost always so I will leave it to others to ask those questions. However this inbox should be monitored on matchday is what I am advised! The full FAQ's as above. I'm not sure if the mods feel this is worthy of pinning at least for a while I will leave this to @Dollymarie @phantom but it might really help everybody. (if you wish to alter my comments I am fine with it, just trying to help) supporterservices@bristol-sport.co.uk This is not, I repeat not the address (supporterservices@bristol-sport.co.uk)! Thanks Redoxo for making the same blunder that I did. I'm not the only one! I am still awaiting a response from this address. The FAQ is ambiguous. Having reread it, the address for technical issues during the match is as follows from the FAQs bristolcitysupport@streamamg.com but you have to scroll a long way past the supporterservices@ answer! It also says you'll only get a refund if you report it to "customer service". Which one is that? Not one of the two addresses has customer service in the title. See below screenshot for confirmation. Jerry, if you are reading this, recognise how ambiguous the FAQs are and not only have the courtesy to respond to my PM but sort out our refunds. Edited September 23, 2021 by Norn Iron More info Quote Link to comment Share on other sites More sharing options...
REDOXO Posted September 23, 2021 Author Share Posted September 23, 2021 (edited) 48 minutes ago, Norn Iron said: This is not, I repeat not the address (supporterservices@bristol-sport.co.uk)! Thanks Redoxo for making the same blunder that I did. I'm not the only one! I am still awaiting a response from this address. The FAQ is ambiguous. Having reread it, the address for technical issues during the match is as follows from the FAQs bristolcitysupport@streamamg.com but you have to scroll a long way past the supporterservices@ answer! It also says you'll only get a refund if you report it to "customer service". Which one is that? Not one of the two addresses has customer service in the title. See below screenshot for confirmation. Jerry, if you are reading this, recognise how ambiguous the FAQs are and not only have the courtesy to respond to my PM but sort out our refunds. Thank you @Norn Iron that’s good of you. The only thing I can say at this point is WTF!! It says right on it for any issues for the App only contact XXxxxx and I was referred specifically by Jerry to the FAQs. I would again ask that the mods if they would allow a pinned string regarding bctv as there service is just ridiculously poor. And missing the match particularly because of audio faults has been endemic for years! Also can this be bought up at the next supporters trust meeting with the club. Edited September 23, 2021 by REDOXO 1 1 Quote Link to comment Share on other sites More sharing options...
iamalagerdrinker Posted September 25, 2021 Share Posted September 25, 2021 Don't suppose anyone is getting the error saying user not logged in? I would contact the email but i'm using it via VPN and i'm not sure where they stand on that Quote Link to comment Share on other sites More sharing options...
bcfc01 Posted September 25, 2021 Share Posted September 25, 2021 On 23/09/2021 at 23:50, DaveF said: In their defence I've been using it from the beginning and I've had major issues once or twice. I use Chrome and it's usually a case of logging out and back in again or having a bit of patience with refreshing. Its got a lot better the last couple of years. I have had issues about 30% of the time with the TV service and, bar the odd occasion where I have caved in due to nothing else being available (rare), have given up on it. Sometimes it is very good, other times its crap with not a lot of chance of getting the money back (given up on that too). Nothing wrong with my set up at all. Only used the audio "service" once and it simply cut out with about 15 minutes of the match left as if someone had just switched it off. Couldn't be arsed to chase them for £2.50, just won't use it again. I have the option of watching the game on RobinsTV today as I'm in Lanzarote for a couple of weeks, but I'm not sure about the service at all, so it may be a stream from somewhere or Soccer Saturday in a bar with a cold pint. Quote Link to comment Share on other sites More sharing options...
Sleepy1968 Posted September 25, 2021 Share Posted September 25, 2021 StreamAMG were 100% useless when I had an issue, and will no doubt continue to automatically send boilerplate generic support emails in response to anything sent to the support address. I guess the best option is to use a credit card if you can and make a chargeback if things don't work. You can then use the email you sent to the support address as evidence to the credit card company if the chargeback gets challenged. This will only help for one-off purchases. Quote Link to comment Share on other sites More sharing options...
REDOXO Posted September 25, 2021 Author Share Posted September 25, 2021 1 hour ago, Sleepy1968 said: StreamAMG were 100% useless when I had an issue, and will no doubt continue to automatically send boilerplate generic support emails in response to anything sent to the support address. I guess the best option is to use a credit card if you can and make a chargeback if things don't work. You can then use the email you sent to the support address as evidence to the credit card company if the chargeback gets challenged. This will only help for one-off purchases. What an excellent idea. Of course a massive pain in the arse, but as no one at the club seems to care about the quality of the service despite numerous complaints and have consequently pushed everything back to the service managers I think it could be called for! Quote Link to comment Share on other sites More sharing options...
Colombo Robin Posted September 25, 2021 Share Posted September 25, 2021 2 hours ago, iamalagerdrinker said: Don't suppose anyone is getting the error saying user not logged in? I would contact the email but i'm using it via VPN and i'm not sure where they stand on that I got this loads during the last game. Spent most of the 2nd half trying to fix it by logging in and out. Has put me off paying again. Anyone got any tips for when this happens? Quote Link to comment Share on other sites More sharing options...
RedEyez Posted September 25, 2021 Share Posted September 25, 2021 2 hours ago, iamalagerdrinker said: Don't suppose anyone is getting the error saying user not logged in? I would contact the email but i'm using it via VPN and i'm not sure where they stand on that Nah, probably cos I’m logged in though. Maybe try that. Quote Link to comment Share on other sites More sharing options...
Dolman_Stand Posted September 25, 2021 Share Posted September 25, 2021 3 hours ago, iamalagerdrinker said: Don't suppose anyone is getting the error saying user not logged in? I would contact the email but i'm using it via VPN and i'm not sure where they stand on that Keep refreshing with F5, I just had to do it 10 times and it let me in. Quote Link to comment Share on other sites More sharing options...
AirlieBeachRed Posted September 25, 2021 Share Posted September 25, 2021 (edited) 4 hours ago, iamalagerdrinker said: Don't suppose anyone is getting the error saying user not logged in? I would contact the email but i'm using it via VPN and i'm not sure where they stand on that I've had this the last 2 games on the laptop but worked on the phone. I changed my tobins tv password today on the phone and is now fine somehow on the laptop again. Edited September 25, 2021 by AirlieBeachRed Quote Link to comment Share on other sites More sharing options...
BTID Posted September 27, 2021 Share Posted September 27, 2021 On 25/09/2021 at 11:35, iamalagerdrinker said: Don't suppose anyone is getting the error saying user not logged in? I would contact the email but i'm using it via VPN and i'm not sure where they stand on that Get this every time I login and I dont use a VPN, just log in again, annoyingly after being told to wait after logging in too soon (or alike) On 24/09/2021 at 00:33, REDOXO said: Thank you @Norn Iron that’s good of you. The only thing I can say at this point is WTF!! It says right on it for any issues for the App only contact XXxxxx and I was referred specifically by Jerry to the FAQs. I would again ask that the mods if they would allow a pinned string regarding bctv as there service is just ridiculously poor. And missing the match particularly because of audio faults has been endemic for years! Also can this be bought up at the next supporters trust meeting with the club. All of this Asked for refund told no its in T&C's subsequent polite communication not replied to Apple App is a joke, if I use any and I mean any app, Whats app, txt message, anything, the feed goes into a stutter, have to shut the app and log in again Given up, cancelled subscription, will use match day thread/Twitter and Jeff Stelling, EFL launched a campaign last year on the harm illegal streaming does to your club, not surprising its being used when it offers a better service than the one you can pay for, 1 Quote Link to comment Share on other sites More sharing options...
Davefevs Posted September 27, 2021 Share Posted September 27, 2021 No guarantees this will work, but I primarily use IPad Pro to watch Robinstv using the iOS app. It is far more reliable than using chrome or safari on MacBook Pro for me. I’ve found that when it does freeze that I am best closing the app fully, by a little swipe to bring up a tiled view of all open apps, then swipe the Robinstv app up to close. The. Re-open and it works. On Mac I would force quit browser and start again. Refreshing doesn’t seem to work. I have a funny feeling they do some authentication check about every 15 mins because if it does crash / freeze it tends to be 15 mins or 30 mins in. Quote Link to comment Share on other sites More sharing options...
BTID Posted September 29, 2021 Share Posted September 29, 2021 On 27/09/2021 at 19:17, Davefevs said: No guarantees this will work, but I primarily use IPad Pro to watch Robinstv using the iOS app. It is far more reliable than using chrome or safari on MacBook Pro for me. I’ve found that when it does freeze that I am best closing the app fully, by a little swipe to bring up a tiled view of all open apps, then swipe the Robinstv app up to close. The. Re-open and it works. On Mac I would force quit browser and start again. Refreshing doesn’t seem to work. I have a funny feeling they do some authentication check about every 15 mins because if it does crash / freeze it tends to be 15 mins or 30 mins in. You would have thought some sort of software could pick up on freezes/crashes and raise an alarm. 21st century, age of streaming yet half the match not broadcast seems crazy, For those who have chased refunds/emails, I had mine today, took 8 days to reply Quote Link to comment Share on other sites More sharing options...
Mr Popodopolous Posted September 29, 2021 Share Posted September 29, 2021 Glad there's a Robins TV thread. Slightly off topic but I ordered Millwall v City on Robins TV Video the other day, but might be out tonight- will it still be watchable tomorrow e.g. or is it literally you watch it then and then only? Quote Link to comment Share on other sites More sharing options...
Herta Posted September 29, 2021 Share Posted September 29, 2021 I’m another user is logged out sufferer. Ive changed my password, tried different browsers but it’s all I get. I’m going to email every one of those email addresses as the FAQ was written by a complete idiot. It couldn’t be less clear if they tried. 1 Quote Link to comment Share on other sites More sharing options...
Davefevs Posted September 29, 2021 Share Posted September 29, 2021 1 hour ago, Mr Popodopolous said: Glad there's a Robins TV thread. Slightly off topic but I ordered Millwall v City on Robins TV Video the other day, but might be out tonight- will it still be watchable tomorrow e.g. or is it literally you watch it then and then only? Pretty sure - live only. 1 1 Quote Link to comment Share on other sites More sharing options...
Mr Popodopolous Posted September 29, 2021 Share Posted September 29, 2021 Just now, Davefevs said: Pretty sure - live only. Thanks- ah well, some you win... There used to be IIRC full game replays, a few years back- dunno why that ended but some clubs still do it. Quote Link to comment Share on other sites More sharing options...
Davefevs Posted September 29, 2021 Share Posted September 29, 2021 1 minute ago, Mr Popodopolous said: Thanks- ah well, some you win... There used to be IIRC full game replays, a few years back- dunno why that ended but some clubs still do it. Allegedly takes too long to upload it 1 Quote Link to comment Share on other sites More sharing options...
Alan Dicks Posted September 29, 2021 Share Posted September 29, 2021 How can i watch Robins tv every single game, i live in the UK? I read somewhere on here i need a vp thingy, what’s that? Too old to understand all these modern gadgets Quote Link to comment Share on other sites More sharing options...
ExiledAjax Posted September 29, 2021 Share Posted September 29, 2021 1 hour ago, Mr Popodopolous said: Thanks- ah well, some you win... There used to be IIRC full game replays, a few years back- dunno why that ended but some clubs still do it. Yeh it's live only. 1 hour ago, Davefevs said: Allegedly takes too long to upload it And I doubt they get the number of viewers required to make it worth it. Quote Link to comment Share on other sites More sharing options...
iamalagerdrinker Posted September 29, 2021 Share Posted September 29, 2021 Working tonight so far Quote Link to comment Share on other sites More sharing options...
elhombrecito Posted September 29, 2021 Share Posted September 29, 2021 1 hour ago, Davefevs said: Allegedly takes too long to upload it Ridiculous isn't it. I subscribe to the MLB (baseball) app. There's up to 15 games every day, from April until the end of September. Each and every one of which is available to watch live, as well as being able to start watching from the beginning at any point during the game, and the full game is available to watch within minutes of finishing. Yes, our budget is rather smaller, but only 1 or 2 games a week compared to 100+ it should certainly be doable... 1 Quote Link to comment Share on other sites More sharing options...
Herta Posted September 29, 2021 Share Posted September 29, 2021 Have just worked out that I have been seeing user is not logged in since my subscription renewed last week. That appears to be the cause as it’s the only thing that’s changes. Hoping the support team can sort me out before I miss another game. Quote Link to comment Share on other sites More sharing options...
Lrrr Posted September 29, 2021 Share Posted September 29, 2021 1 minute ago, Herta said: Have just worked out that I have been seeing user is not logged in since my subscription renewed last week. That appears to be the cause as it’s the only thing that’s changes. Hoping the support team can sort me out before I miss another game. I've got that as well for the first time today, if you hear any fix would be appreciated Quote Link to comment Share on other sites More sharing options...
exAtyeoMax Posted September 29, 2021 Share Posted September 29, 2021 Anyone got a static popping sound on Robins TV? Quote Link to comment Share on other sites More sharing options...
iamalagerdrinker Posted September 29, 2021 Share Posted September 29, 2021 6 minutes ago, exAtyeoMax said: Anyone got a static popping sound on Robins TV? Yep! Quote Link to comment Share on other sites More sharing options...
Wiltshire robin Posted September 29, 2021 Share Posted September 29, 2021 Have paid twice and it still says “the user is not logged in” useless as usual 2 Quote Link to comment Share on other sites More sharing options...
Herta Posted September 29, 2021 Share Posted September 29, 2021 Hopefully the SLO will see this as I won’t be seeing this game tonight now! Can’t see them fixing it in the next 10 mins. Its very frustrating. 1 Quote Link to comment Share on other sites More sharing options...
One Team Posted September 29, 2021 Share Posted September 29, 2021 Paying £10 for this audio quality?! ***** sake! Quote Link to comment Share on other sites More sharing options...
pl00peh91 Posted September 29, 2021 Share Posted September 29, 2021 2 minutes ago, Wiltshire robin said: Have paid twice and it still says “the user is not logged in” useless as usual Have you tried watching via the app? I’ve had that problem before and the app was fine 1 Quote Link to comment Share on other sites More sharing options...
sephjnr Posted September 29, 2021 Share Posted September 29, 2021 On 25/09/2021 at 15:59, AirlieBeachRed said: I've had this the last 2 games on the laptop but worked on the phone. I changed my tobins tv password today on the phone and is now fine somehow on the laptop again. I've just reset my password on the desktop, and it works now. Possible network breach? Quote Link to comment Share on other sites More sharing options...
Der no.2 Posted September 29, 2021 Share Posted September 29, 2021 15 minutes ago, exAtyeoMax said: Anyone got a static popping sound on Robins TV? yes Quote Link to comment Share on other sites More sharing options...
Wiltshire robin Posted September 29, 2021 Share Posted September 29, 2021 3 minutes ago, pl00peh91 said: Have you tried watching via the app? I’ve had that problem before and the app was fine Thanks your my hero it’s working now , club are still pricks though Quote Link to comment Share on other sites More sharing options...
Red Exile Posted September 29, 2021 Share Posted September 29, 2021 Finally got in. Logged in and out repeatedly. Clearly a fault somewhere. It's rarely a smooth process! 2 Quote Link to comment Share on other sites More sharing options...
Herta Posted September 29, 2021 Share Posted September 29, 2021 Heads up - I have had a dismissive reply from the club telling me I’m using a VPN and in effect to piss off. odd that they cut me off and accuse me of this the moment my subscription renews. Make of that what you choose! Quote Link to comment Share on other sites More sharing options...
Bristol Rob Posted September 29, 2021 Share Posted September 29, 2021 25 minutes ago, exAtyeoMax said: Anyone got a static popping sound on Robins TV? Allow me to play the role of RobinsTV customer service. Please prove to us you aren't eating Space Dust. We will reply to your reply in a few months time. Quote Link to comment Share on other sites More sharing options...
Dodgy_Giefer Posted September 29, 2021 Share Posted September 29, 2021 Doesn’t work for me either. Hopefully big Nige isn’t relying on it. Quote Link to comment Share on other sites More sharing options...
Elruliri Posted September 29, 2021 Share Posted September 29, 2021 I've given up radio brizzle it is.what a cock up. Quote Link to comment Share on other sites More sharing options...
054123 Posted September 29, 2021 Share Posted September 29, 2021 (edited) 30 minutes ago, Wiltshire robin said: Have paid twice and it still says “the user is not logged in” useless as usual This. Wtf? How do we get a refund? Edited September 29, 2021 by 054123 Quote Link to comment Share on other sites More sharing options...
Will Rollason Posted September 29, 2021 Share Posted September 29, 2021 its worked fine for me before... just pad my tenner to be told i'm not subscribed... it has a log of my payment as well... amateurish... Quote Link to comment Share on other sites More sharing options...
GlastonburyRed Posted September 29, 2021 Share Posted September 29, 2021 2 minutes ago, 054123 said: This. Wtf? How do we get a refund? Try clearing your cache/web history etc and then reopen your browser and log in again. Or even try using a totally different browser, one that isn’t your usual day to day one. 1 Quote Link to comment Share on other sites More sharing options...
054123 Posted September 29, 2021 Share Posted September 29, 2021 3 minutes ago, GlastonburyRed said: Try clearing your cache/web history etc and then reopen your browser and log in again. Or even try using a totally different browser, one that isn’t your usual day to day one. Will do. Seems needlessly difficult 2 Quote Link to comment Share on other sites More sharing options...
David Woody Posted September 29, 2021 Share Posted September 29, 2021 Won’t work on chrome which is what I usually use but working on Microsoft edge Quote Link to comment Share on other sites More sharing options...
McNasty Filth Posted September 29, 2021 Share Posted September 29, 2021 27 minutes ago, Herta said: Heads up - I have had a dismissive reply from the club telling me I’m using a VPN and in effect to piss off. odd that they cut me off and accuse me of this the moment my subscription renews. Make of that what you choose! wtf, how do they know you are using a VPN? Having the same problem, just renewed £140 annual and getting 'This user is not logged in' gubbins. Had this before, but it's righted itself eventually. Not today though!!!!! 1 Quote Link to comment Share on other sites More sharing options...
054123 Posted September 29, 2021 Share Posted September 29, 2021 3 minutes ago, David Woody said: Won’t work on chrome which is what I usually use but working on Microsoft edge Edge has disappeared from my Xbox Quote Link to comment Share on other sites More sharing options...
Will Rollason Posted September 29, 2021 Share Posted September 29, 2021 just emailed them asking for a refund. my payment is logged on the system but it doesnt recognise that im subscribed, now it doesnt recognise that i'm logged in...... whilst i'm logged in....pathetic 2 Quote Link to comment Share on other sites More sharing options...
054123 Posted September 29, 2021 Share Posted September 29, 2021 Just now, Will Rollason said: just emailed them asking for a refund. my payment is logged on the system but it doesnt recognise that im subscribed, now it doesnt recognise that i'm logged in...... whilst i'm logged in....pathetic #sames Quote Link to comment Share on other sites More sharing options...
Wiltshire robin Posted September 29, 2021 Share Posted September 29, 2021 18 minutes ago, 054123 said: This. Wtf? How do we get a refund? Not a clue I tried following the information at the start of the thread but it just sends me to a page where there is nowhere to make a complaint . Quote Link to comment Share on other sites More sharing options...
054123 Posted September 29, 2021 Share Posted September 29, 2021 (edited) Tried with Edge on the Xbox, which worked last season, but still get the login issues. @JerrySLO very disappointed. Refund please Edited September 29, 2021 by 054123 Quote Link to comment Share on other sites More sharing options...
McNasty Filth Posted September 29, 2021 Share Posted September 29, 2021 On 25/09/2021 at 12:03, Sleepy1968 said: StreamAMG were 100% useless when I had an issue, and will no doubt continue to automatically send boilerplate generic support emails in response to anything sent to the support address. I guess the best option is to use a credit card if you can and make a chargeback if things don't work. You can then use the email you sent to the support address as evidence to the credit card company if the chargeback gets challenged. This will only help for one-off purchases. Do you mean a one off matchday pass? Ive purchased £140 annual 7 days ago. Do I have any rights to cancel under a cooling off 14 day period or any other legal statute with CC purchases? Quote Link to comment Share on other sites More sharing options...
sephjnr Posted September 29, 2021 Share Posted September 29, 2021 "Download the app". Hmmph. Quote Link to comment Share on other sites More sharing options...
Red Exile Posted September 29, 2021 Share Posted September 29, 2021 Just packed up for me again - missed 5 minutes, took what, a dozen attempts at logging in and out to get it back again? Really poor. It's simply not robust enough. Quote Link to comment Share on other sites More sharing options...
Sleepy1968 Posted September 29, 2021 Share Posted September 29, 2021 1 hour ago, jaydee=inspiration said: Do you mean a one off matchday pass? Ive purchased £140 annual 7 days ago. Do I have any rights to cancel under a cooling off 14 day period or any other legal statute with CC purchases? See here https://www.gov.uk/online-and-distance-selling-for-businesses/online-selling The main point seems to be: If you supply downloads or streaming services, you must: get the customer to confirm before they download or stream content that they are aware they’ll lose their 14 day right to cancel And it goes on to say "If you do not follow these rules, the customer will keep their 14 day right to cancel without paying." So, if the contract terms given (or in the blurb when you purchase the pass) don't mention this, I'd say* you can exercise your 14 day right to cancel under the online/distance selling regulations. (*I'm obviously non a lawyer if I'm posting on here, so that's just my opinion ...) 1 Quote Link to comment Share on other sites More sharing options...
McNasty Filth Posted September 29, 2021 Share Posted September 29, 2021 13 minutes ago, Sleepy1968 said: See here https://www.gov.uk/online-and-distance-selling-for-businesses/online-selling The main point seems to be: If you supply downloads or streaming services, you must: get the customer to confirm before they download or stream content that they are aware they’ll lose their 14 day right to cancel And it goes on to say "If you do not follow these rules, the customer will keep their 14 day right to cancel without paying." So, if the contract terms given (or in the blurb when you purchase the pass) don't mention this, I'd say* you can exercise your 14 day right to cancel under the online/distance selling regulations. (*I'm obviously non a lawyer if I'm posting on here, so that's just my opinion ...) Thanks for the quick reply Sleepy, Food for thought. I'll look into it. Quote Link to comment Share on other sites More sharing options...
McNasty Filth Posted October 2, 2021 Share Posted October 2, 2021 On 29/09/2021 at 19:19, Lrrr said: I've got that as well for the first time today, if you hear any fix would be appreciated Ive managed to log in today for the first time since my renewal last week. Instead of clicking the login button on the robinstv website, I just clicked on the image (play button bottom left of picture, though I dont think it matters where you click on the image) and it logged me in automatically. Hope it works for you 1 Quote Link to comment Share on other sites More sharing options...
AirlieBeachRed Posted October 2, 2021 Share Posted October 2, 2021 10 minutes ago, jaydee=inspiration said: Ive managed to log in today for the first time since my renewal last week. Instead of clicking the login button on the robinstv website, I just clicked on the image (play button bottom left of picture, though I dont think it matters where you click on the image) and it logged me in automatically. Hope it works for you I have found this also. Quote Link to comment Share on other sites More sharing options...
Dan Robin Posted October 2, 2021 Share Posted October 2, 2021 (edited) Today I watched the stream on my smartphone via app, on my TV using RealMe's screencast (again via app) and on my PC from the RobinsTV page (Win10, Firefox): no problems. NB: from PC I usually use the login button of the official site (it loads automatically the Bristol Sport's site), I log in, then I enter the Robins TV page and when I click on the login button, I become instantly logged there too, and I can choose the watch or the listen option. Edited October 2, 2021 by Dan Robin Quote Link to comment Share on other sites More sharing options...
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