Digital Ticketing

[italian dave]

9 hours ago, eardun said:

I think we may find that if we don’t keep looking at/for it so much, all of this may happen automatically! That is certainly my wife’s experience - she only looked when I asked her to check hers (after mine had gone to expired) and hers was still in live and already updated to Brum on 19th. Whereas I was looking at it regularly and then saw it had moved to expired. 

 

 

 

 

On the plus side, I don’t think I’d ever realised before that I had this ‘expired pass’ area. I was able to clear out half a dozen old covid passes! 

[Redtucks]

11 hours ago, BasSavage88 said:

They told you new tickets would appear 3 days before a game 

They didn't tell you that your Preston ticket would disappear, be replaced by your Birmingham ticket before reverting to Preston though, did they?

 

[italian dave]

16 minutes ago, Redtucks said:

They didn't tell you that your Preston ticket would disappear, be replaced by your Birmingham ticket before reverting to Preston though, did they?

 

I don’t think they said anything about days 3 to 14! 

Stop worrying about what’s happening until we get to day 3! 

[Redtucks]

10 minutes ago, italian dave said:

I don’t think they said anything about days 3 to 14! 

Stop worrying about what’s happening until we get to day 3! 

Just replying to what has been told or not told.

I'm not worrying because I've got a physical card.

 

[italian dave]

9 minutes ago, Redtucks said:

Just replying to what has been told or not told.

I'm not worrying because I've got a physical card.

 

Well get your own thread then

Did your card work Saturday? Ironically, after all the pre game fuss, when I went in the only person having a problem was someone with a physical card! 

Edited August 7, 2023 by italian dave

[BCFC1512]

13 hours ago, Dollymarie said:

iPhone. Will the next game just appear then? 
 

Edit. Just found Preston game ones in the expired bit. 

I unhide all mine, turned auto updated off then back on now all showing Birmingham game 

[Redtucks]

33 minutes ago, italian dave said:

Well get your own thread then

Did your card work Saturday? Ironically, after all the pre game fuss, when I went in the only person having a problem was someone with a physical card! 

Yes, worked fine.

Sorry I posted on a thread that I shouldn't have!!!    

 

 

[BasSavage88]

1 hour ago, Redtucks said:

They didn't tell you that your Preston ticket would disappear, be replaced by your Birmingham ticket before reverting to Preston though, did they?

 

No, they said it would refresh 3 days before the game. Why people need to constantly see their season ticket is beyond me especially people who don't have a grasp on technology.

[semblar]

Six STs on one phone, now I had them all, no problems at all selecting and scanning for everybody - hardly any different to handing out the STs and collecting them back after the turnstiles

[Red-Robbo]

1 hour ago, BasSavage88 said:

No, they said it would refresh 3 days before the game. Why people need to constantly see their season ticket is beyond me especially people who don't have a grasp on technology.

Due to the vastly different things we're all seeing on our phones, the worry is the people who set up this system don't have a grasp on technology... 

[Br1stolCityBoy]

Anyone with iPhones should untick ‘Hide expired passes’ that will bring back the Preston tickets from expired passes in your wallet and leave it unticked. Then deselect automatic updates and then select it again. This should update to the Birmingham game straight away. 

[James54De]

4 minutes ago, Br1stolCityBoy said:

Anyone with iPhones should untick ‘Hide expired passes’ that will bring back the Preston tickets from expired passes in your wallet and leave it unticked. Then deselect automatic updates and then select it again. This should update to the Birmingham game straight away. 

Or just wait, and it’ll all happen automatically. 

[Br1stolCityBoy]

Just now, James54De said:

Or just wait, and it’ll all happen automatically. 

So why isn’t it automatically updating now then? Doing what I just said makes it happen straight away. Do it your way and you’ll be panicking on the day of the next match when it doesn’t automatically update!

[OneTeamInBristol]

Queued for about 5 minutes while a fair few people at the front faffed around with their phones and digital passes, few of which didn't work and the steward seemed to let them in with his pass.

Physical ticket no issues at all, didn't even have to stop walking at the turnstile. 

The 27 pages and counting on this thread are why so many of us got physical ones!

[James54De]

12 minutes ago, Br1stolCityBoy said:

So why isn’t it automatically updating now then? Doing what I just said makes it happen straight away. Do it your way and you’ll be panicking on the day of the next match when it doesn’t automatically update!

As has been covered, the club will send push updates three days before any game. 

[TV Tom]

40 minutes ago, Br1stolCityBoy said:

Anyone with iPhones should untick ‘Hide expired passes’ that will bring back the Preston tickets from expired passes in your wallet and leave it unticked. Then deselect automatic updates and then select it again. This should update to the Birmingham game straight away. 

My god what a fuss, this is why i took the easy option and got a physical ticket, i'm not one for this new technology nonsense, i'm thinking of asking for the old books that we used to have where you rip out the ticket for each home game at the turnstile  

[italian dave]

41 minutes ago, Br1stolCityBoy said:

So why isn’t it automatically updating now then? Doing what I just said makes it happen straight away. Do it your way and you’ll be panicking on the day of the next match when it doesn’t automatically update!

 I certainly don’t think it follows that anyone who does nothing now will be panicking on the day of the next match.

And I did it your way last night: but out of interest rather than panic! I ignored all the panic last week and it all worked perfectly on Saturday. 

[italian dave]

12 minutes ago, TV Tom said:

My god what a fuss, this is why i took the easy option and got a physical ticket, i'm not one for this new technology nonsense, i'm thinking of asking for the old books that we used to have where you rip out the ticket for each home game at the turnstile  

I think the truth is - IMHO - that all this isn’t really about digital or physical tickets, it’s about human nature and City fans.

We used to get 27 page threads when we all had physical tickets: when are they getting sent out, why hasn’t mine arrived, how late are the club waiting, mine still hasn’t come, do you have to take it out of the cover/my wallet, what about cup games and so on and so on!

There’s just been a different lot of things to worry about this time round!

In reality, pretty much everything worked OK on Saturday: a small minority with digital tickets had a problem, a small minority with physical tickets had a problem. It was always thus.

I suspect that the only reason we didn’t have 27 pages when we had those old books with individual tickets is because we didn’t have social media then! 

[BasSavage88]

57 minutes ago, Br1stolCityBoy said:

So why isn’t it automatically updating now then? 

Because its not supposed to. Is this really that difficult of a concept? Tickets will refresh 3 days before the game via a push

[Red-Robbo]

27 minutes ago, italian dave said:

 I certainly don’t think it follows that anyone who does nothing now will be panicking on the day of the next match.

And I did it your way last night: but out of interest rather than panic! I ignored all the panic last week and it all worked perfectly on Saturday. 

 

Yup. Saturday worked perfectly - but then my ticket had the right date on it.

If - and it's only an if at this stage - my ticket for the Brum game still says August 5th on it, in 12 days' time, I reserve the right to be mildly trepidatious. Not because I won't get in, but because if it doesn't work automatically for me, it'll not work for thousands and the turnstile queues will be vast.

[Br1stolCityBoy]

1 hour ago, James54De said:

As has been covered, the club will send push updates three days before any game. 

Updates will not come through if you have not got the tickets in your wallet. They went to expired passes after the Preston game. That’s why I said to make sure you have expired passes unticked so they stay in your wallet in your settings. 

[phantom]

2 minutes ago, Br1stolCityBoy said:

Updates will not come through if you have not got the tickets in your wallet. They went to expired passes after the Preston game. That’s why I said to make sure you have expired passes unticked so they stay in your wallet in your settings. 

I think I must be missing something, isn't the ticket going into an expired section the correct thing here?

Why would you want an expired ticket to stay in your wallet?

The same happens with concert tickets etc in my Ticketmaster app

[Br1stolCityBoy]

8 minutes ago, phantom said:

I think I must be missing something, isn't the ticket going into an expired section the correct thing here?

Why would you want an expired ticket to stay in your wallet?

The same happens with concert tickets etc in my Ticketmaster app

Well the way I look at it, is the expired ticket was your season ticket. Not just the Preston game. If there’s no ticket in your wallet, then how can it be updated? You originally downloaded it to your wallet. I don’t think Apple are that clever to update an expired ticket but might be wrong. Again that’s why I said untick the option to allow expired tickets to come off your wallet and go into expired passes! They then might get automatically updated. 

[phantom]

1 hour ago, Br1stolCityBoy said:

Well the way I look at it, is the expired ticket was your season ticket. Not just the Preston game. If there’s no ticket in your wallet, then how can it be updated? You originally downloaded it to your wallet. I don’t think Apple are that clever to update an expired ticket but might be wrong. Again that’s why I said untick the option to allow expired tickets to come off your wallet and go into expired passes! They then might get automatically updated. 

No, the ticket is per game - hence people commenting above that the incorrect next match was showing

Once the game is played it moves

[Br1stolCityBoy]

8 minutes ago, phantom said:

No, the ticket is per game - hence people commenting above that the incorrect next match was showing

Once the game is played it moves

Exactly it moves into expired passes and leaves nothing in your wallet! I don’t think you can update nothing…:laugh:. 

[Red Army 75]

Straight through for me, boys wouldn’t work steward scanned him through. But trying to get a pint at half time. Was painfully slow.

[eardun]

12 minutes ago, Br1stolCityBoy said:

Exactly it moves into expired passes and leaves nothing in your wallet! I don’t think you can update nothing…:laugh:. 

Yes I’m not sure whether it would automatically update while it is sitting in expired. I might wait to see if it does after the Brum match but this time I moved it back to live and manually updated it. 
 

As someone else said though, you can turn off the ‘hide expired passes’ functionality on iPhones. I’d prefer not to do that as would mean I have to manually remove other old things (eg used train tickets) from my wallet - they currently move to the hidden expired section once used automatically. 

[Barrie]

Anybody else noticed that the season-ticket is missing out of your wallet following a game on Saturday. 

[phantom]

1 hour ago, Br1stolCityBoy said:

Exactly it moves into expired passes and leaves nothing in your wallet! I don’t think you can update nothing…:laugh:. 

But, as already mentioned the update doesn't happen until three days before the relevant game 

[eardun]

22 minutes ago, phantom said:

But, as already mentioned the update doesn't happen until three days before the relevant game 

My wife’s season ticket automatically updated yesterday. I updated mine manually yesterday (by turning automatic updates off and on). 

[Street red]

Mine updated for the Birmingham game but it will be on the 5th August 2023

[CyderInACan]

14 minutes ago, Street red said:

Mine updated for the Birmingham game but it will be on the 5th August 2023

How did we get on?

[Br1stolCityBoy]

1 hour ago, phantom said:

But, as already mentioned the update doesn't happen until three days before the relevant game 

It can’t if it’s not in your wallet. You would have downloaded it for the start of the season….

[Street red]

12 minutes ago, CyderInACan said:

How did we get on?

Stuffed the brum 5-0 all 5 goals in 13mins of Extra time  Downsy couldnt keep up

[Portland Bill]

I’m slightly hijacking this thread!!.

I have bought 3 digital tickets for the Bristol Bears v Exeter Chiefs. They are for someone else, is it easy to send these tickets on to another person ? 

[phantom]

41 minutes ago, Portland Bill said:

I’m slightly hijacking this thread!!.

I have bought 3 digital tickets for the Bristol Bears v Exeter Chiefs. They are for someone else, is it easy to send these tickets on to another person ? 

https://www.bcfc.co.uk/city-men-news/digital-season-ticket-how-to-forward/

Worth going back through the previous pages on here if you get any problems as many were discussed with solutions 

[BasSavage88]

2 hours ago, Br1stolCityBoy said:

It can’t if it’s not in your wallet. You would have downloaded it for the start of the season….

**** sake 

That's not how it works 

[Portland Bill]

1 hour ago, phantom said:

https://www.bcfc.co.uk/city-men-news/digital-season-ticket-how-to-forward/

Worth going back through the previous pages on here if you get any problems as many were discussed with solutions 

Thanks mate, much appreciated

[James54De]

6 hours ago, Br1stolCityBoy said:

Exactly it moves into expired passes and leaves nothing in your wallet! I don’t think you can update nothing…:laugh:. 

 

3 hours ago, Br1stolCityBoy said:

It can’t if it’s not in your wallet. You would have downloaded it for the start of the season….

Jesus

[Floatn Over]

Well I’m far from tech-savvy, as a ST holder going back to rip out ticket books, I just get by with IT but I’m putting my faith in the comments of BasSavage88.

It makes no sense to me to fiddle about to make the now expired Preston ticket back in the visible part of the wallet.  The ticket is still in the wallet (but it’s been used and therefore hidden, so why would you want to see it) thus it will hopefully update a few days before Brum as the club has said.

[Topper 123]

22 hours ago, TV Tom said:

My god what a fuss, this is why i took the easy option and got a physical ticket, i'm not one for this new technology nonsense, i'm thinking of asking for the old books that we used to have where you rip out the ticket for each home game at the turnstile  

There was no problems at all at my turnstile on entry , everyone went straight in , a few problems were bound to occur ie people using phones back to front or upside down but the ticketless app works fine WELL DONE CITY 

[phantom]

On 07/08/2023 at 17:57, Barrie said:

Anybody else noticed that the season-ticket is missing out of your wallet following a game on Saturday. 

Yes, it is supposed to do this

Best to read back through this thread if you are unsure why

[Wilksi]

8 hours ago, phantom said:

Yes, it is supposed to do this

Best to read back through this thread if you are unsure why

No it’s not mate. 
 

mine updated to the Birmingham game and THEN moved to expired passes. That is not how it should work. 

[eardun]

43 minutes ago, Wilksi said:

No it’s not mate. 
 

mine updated to the Birmingham game and THEN moved to expired passes. That is not how it should work. 

Yes I’m also not convinced it’s supposed to move to expired passes. It is a common issue with season tickets - looking at other club’s sites their Q&As cover this and how to move back to live wallet. They also say that the pass will still work at the turnstile even if sitting in expired so not a major problem - I would update it to the right match though. The comment on here that tickets will only update 3 days before the match is also not right. My wife’s ticket updated automatically to Birmingham last Sunday, the day after the Preston match. Her ticket did not go to expired. My ticket did go to expired last Sunday so I chose to move it back to live and update it to Birmingham manually. I have a feeling it might have expired because I opened it on Sunday to show it to my nephew to explain how it works, whereas my wife hadn’t touched hers - probably the best approach! 

Edited August 9, 2023 by eardun

[BasSavage88]

1 hour ago, Wilksi said:

No it’s not mate. 
 

mine updated to the Birmingham game and THEN moved to expired passes. That is not how it should work. 

It wasn't updating properly, it was probably background data you weren't supposed to see because you're not supposed to check they still exist every 27 seconds 

[BasSavage88]

43 minutes ago, eardun said:

Yes I’m also not convinced it’s supposed to move to expired passes. It is a common issue with season tickets - looking at other club’s sites their Q&As cover this and how to move back to live wallet. They also say that the pass will still work at the turnstile even if sitting in expired so not a major problem - I would update it to the right match though. The comment on here that tickets will only update 3 days before the match is also not right. My wife’s ticket updated automatically to Birmingham last Sunday, the day after the Preston match. Her ticket did not go to expired. My ticket did go to expired last Sunday so I chose to move it back to live and update it to Birmingham manually. I have a feeling it might have expired because I opened it on Sunday to show it to my nephew to explain how it works, whereas my wife hadn’t touched hers - probably the best approach! 

Jesus Christ man 

[Redtucks]

On 07/08/2023 at 10:56, BasSavage88 said:

No, they said it would refresh 3 days before the game. Why people need to constantly see their season ticket is beyond me especially people who don't have a grasp on technology.

 

2 hours ago, BasSavage88 said:

Jesus Christ man 

Did he have a grasp on technology???

 

[Red-Robbo]

At sometime over the last 24 hours my e-ticket for the Birmingham match on "August 5th" updated to the Birmingham match on August 19th. All hail Bristol Sport techies! It looks like they do read this forum. 

[BasSavage88]

13 minutes ago, Red-Robbo said:

At sometime over the last 24 hours my e-ticket for the Birmingham match on "August 5th" updated to the Birmingham match on August 19th. All hail Bristol Sport techies! It looks like they do read this forum. 

You mean you dont need to keep checking 35 times a day and its automatic? 

 

[redysteadygo]

21 minutes ago, Red-Robbo said:

At sometime over the last 24 hours my e-ticket for the Birmingham match on "August 5th" updated to the Birmingham match on August 19th. All hail Bristol Sport techies! It looks like they do read this forum. 

Mine still shows Brum on the 5th August. Not that I'm concerned but why is it so ad hoc?

[italian dave]

24 minutes ago, Red-Robbo said:

At sometime over the last 24 hours my e-ticket for the Birmingham match on "August 5th" updated to the Birmingham match on August 19th. All hail Bristol Sport techies! It looks like they do read this forum. 

 

9 minutes ago, BasSavage88 said:

You mean you dont need to keep checking 35 times a day and its automatic? 

 

I even had a nice little message  from City telling me it had been updated. (I believe ‘push notification’ is the technical term?!).  So no need to even check! 

[Red-Robbo]

33 minutes ago, BasSavage88 said:

You mean you dont need to keep checking 35 times a day and its automatic? 

 

I use my Google wallet every time I pay for something, more or less, I am not specifically checking the ticket.

But the fact it didn't update automatically,  but updated incorrectly at first, is the point of my post. 

[James54De]

14 hours ago, eardun said:

Yes I’m also not convinced it’s supposed to move to expired passes. It is a common issue with season tickets - looking at other club’s sites their Q&As cover this and how to move back to live wallet. They also say that the pass will still work at the turnstile even if sitting in expired so not a major problem - I would update it to the right match though. The comment on here that tickets will only update 3 days before the match is also not right. My wife’s ticket updated automatically to Birmingham last Sunday, the day after the Preston match. Her ticket did not go to expired. My ticket did go to expired last Sunday so I chose to move it back to live and update it to Birmingham manually. I have a feeling it might have expired because I opened it on Sunday to show it to my nephew to explain how it works, whereas my wife hadn’t touched hers - probably the best approach! 

That is certainly not how it works. It’s merely to do with your phone reading data from a server. No stress, in the future it will just update, automatically, no input needed, no thought needed. 

[phantom]

When this is resolved and Alex Scott is sold so many people are going to have to find a new hobby

[eardun]

4 hours ago, James54De said:

That is certainly not how it works. It’s merely to do with your phone reading data from a server. No stress, in the future it will just update, automatically, no input needed, no thought needed. 

Thanks. Must admit I assumed everyone’s tickets would be updated automatically at the same time - clearly not the case though as some updated the day after the Preston match and some still haven’t updated today. (The manual way is available at any time of course so not really an issue). 

[eardun]

4 hours ago, phantom said:

When this is resolved and Alex Scott is sold so many people are going to have to find a new hobby

People have already turned to worrying about Pearson or whether he was lying! 

[italian dave]

6 hours ago, phantom said:

When this is resolved and Alex Scott is sold so many people are going to have to find a new hobby

Something will crop up……don’t worry

[Chessels Chick]

Not just City then!!

[E.G.Red]

So today's game at Arsenal is delayed due to problems with their digital ticketing system 

[eardun]

1 minute ago, E.G.Red said:

So today's game at Arsenal is delayed due to problems with their digital ticketing system 

Presume ours is better then!

[Red Army 87]

35000 currently outside waiting to get into the emirates apparently. Seems ours was handled well by comparison! 

[richyy66]

Bet they wish they had a season card .....:laugh:

[Loco Rojo]

Shows what can happen when companies don't deliver change properly. 

Always value the importance of a good project team! 

[eardun]

 

[ExiledAjax]

13 minutes ago, Red Army 87 said:

35000 currently outside waiting to get into the emirates apparently. Seems ours was handled well by comparison! 

Better drop a line to a certain small club well versed in dealing with these levels of locked out fans.

[BCFC1512]

Apologies if this has been asked and answered but I ain’t reading through this lot :laugh: 

 

im a st holder but need two more for Saturday can 2 of me mates who can’t go send me there’s (so I’ll have all 3 on my phone) or have they gotta send them to the two people I’m bringing?

[Chessels Chick]

If anyone interested my digital ticket has updated to say Birmingham on 19th Aug (previously showing Birmingham on 5th)

Whether it will work unlike first match remains to be seen!!

[italian dave]

1 hour ago, Taunton_BCFC said:

Apologies if this has been asked and answered but I ain’t reading through this lot

 

im a st holder but need two more for Saturday can 2 of me mates who can’t go send me there’s (so I’ll have all 3 on my phone) or have they gotta send them to the two people I’m bringing?

The way I read the club’s FAQs, it’s the latter.

Your mates will need ticketing accounts etc set up for the forwarding to work. 

Juniors seems to be the only scenario where the club anticipates multiple tickets on one phone. If one of your mates doesn’t have a smartphone then the only option on the faqs is to contact customer services and the implication is that they’ll be able to get a paper ticket, but with an additional charge. 

Edited August 14, 2023 by italian dave

[BCFC1512]

5 minutes ago, italian dave said:

The way I read the club’s FAQs, it’s the latter.

Your mates will need ticketing accounts etc set up for the forwarding to work. 

Juniors seems to be the only scenario where the club anticipates multiple tickets on one phone. If one of your mates doesn’t have a smartphone then the only option on the faqs is to contact customer services and the implication is that they’ll be able to get a paper ticket, but with an additional charge. 

Nah they both have accounts and phones just the mates I’m getting off don’t know the people I’m getting for, I’ll just get them to add each other and send on separately to be safe. Cheers for reply 

Edited August 14, 2023 by Taunton_BCFC

[semblar]

Of the six STs I have on my phone, 2 are for the 5th August, 4 are for the 19th....but all are for West Brom