Digital Ticketing

[BasSavage88]

1 hour ago, semblar said:

Of the six STs I have on my phone, 2 are for the 5th August, 4 are for the 19th....but all are for West Brom 

Checks diary.......not 3 days before the game 

[semblar]

3 minutes ago, BasSavage88 said:

Checks diary.......not 3 days before the game 

You're right... but also not 3 days before the 16th of September! I'm not personally bother, I only looked because of this thread - but as it was different to what others have reported I thought it might be useful to share in case it shed light on the current mechanics of the updates

[BCFC1512]

54 minutes ago, semblar said:

You're right... but also not 3 days before the 16th of September! I'm not personally bother, I only looked because of this thread - but as it was different to what others have reported I thought it might be useful to share in case it shed light on the current mechanics of the updates

Do you have more than one adult on your phone or 1 adult and rest kids?

Edited August 14, 2023 by Taunton_BCFC

[semblar]

10 minutes ago, Taunton_BCFC said:

Do you have more than one adult on your phone or 1 adult and rest kids?

Technically 2 carers and 4 kids

[eardun]

1 hour ago, BasSavage88 said:

Checks diary.......not 3 days before the game 

Not sure why you are quoting ‘3 days before the game’. We know a number of season tickets have updated already - some even did it on 6 Aug, the day after the Preston match. Plus the FAQs say this below so it was never fixed to only take place ‘3 days before the game’. 

My Digital Season Ticket is not showing the next home match. 

A Season Ticket holder’s Digital Season Ticket will update to show the next available fixture, at least two days before the next match. Please ensure you have automatic updates enabled in Apple Wallet or Google Wallet.

Of course, you can also update it manually by turning auto updates off and on. 

[BS13 Robin]

On 12/08/2023 at 12:47, ExiledAjax said:

Better drop a line to a certain small club well versed in dealing with these levels of locked out fans.

But to be fair to the Fewers 35000 is a paltry number to be locked out,especially when a tin pot club regularly get 40000 locked out!

[James54De]

On 12/08/2023 at 12:28, Chessels Chick said:

Not just City then!!

We didn't have any problems, not sustained or major anyway. 

[Chessels Chick]

1 hour ago, James54De said:

We didn't have any problems, not sustained or major anyway. 

Yes agree - even though my card didn't work it could've been a lot worse as per Arsenal ...

[ralphindevon]

Thought I’d take a look as we’re in match week.

Its updated from Birmingham on the 5th……to WBA on the 5th.

And before anyone asks I’m not slightly concerned about it, just find it interesting that we’re all getting different things come up and different experiences at the turnstiles.

I’m sure it’ll run smoothly eventually.

[RedM]

9 minutes ago, ralphindevon said:

Thought I’d take a look as we’re in match week.

Its updated from Birmingham on the 5th……to WBA on the 5th.

And before anyone asks I’m not slightly concerned about it, just find it interesting that we’re all getting different things come up and different experiences at the turnstiles.

I’m sure it’ll run smoothly eventually.

Damn you, I just had to look at mine....WBA on 19th is what I got

And like you, not concerned.

[eardun]

8 minutes ago, ralphindevon said:

Thought I’d take a look as we’re in match week.

Its updated from Birmingham on the 5th……to WBA on the 5th.

And before anyone asks I’m not slightly concerned about it, just find it interesting that we’re all getting different things come up and different experiences at the turnstiles.

I’m sure it’ll run smoothly eventually.

Agree - I find it odd that different people are getting different things. (I went for the manual update route myself and it went straight from Preston on 5th to Birmingham on 19th. My wife’s did that automatically the day after the Preston match.) 

[Bobby girl]

My ticket updated to Birmingham yesterday, my husbands Birmingham ticket was found in the expired section of his wallet. We just up loaded it .

Edited August 15, 2023 by Bobby girl

[WECANDO]

Hi guys. Got my ticket in my wallet which is good. What's not so good is that it states we are playing WBA. Hopefully it will right itself as it did for the Preston home game.

[Richard Head]

Mine is for Birmingham but it was in the Expired folder on my iPhone! I’ve rescued it now.

[phantom]

It's fair to say that people will see different games and different dates

[redysteadygo]

Mine has toggled between Brum and WBA but has always been for 5th August.

[GrahamC]

Mine is still showing Preston as the next game, so how do I update this?

Not bothered about getting in because it clearly says “Season Ticket” but would be nice to know.

Thanks.

[Betty Swallocks]

2 minutes ago, GrahamC said:

Mine is still showing Preston as the next game, so how do I update this?

Not bothered about getting in because it clearly says “Season Ticket” but would be nice to know.

Thanks.

If you have an iPhone, there should be a circled ‘i’ when you open the ticket. Click on that and make sure automatic updates is turned on.

[Harry]

So. My pass has correctly updated for Birmingham. 
But - I now only have 1 pass showing. For the first match I had 2 passes, one for me and one for my daughter. 
So I now don’t have my daughters pass. 

Is this an ‘Adults Only’ fixture? Are we expecting strippers or something? 

I’ve also discovered via a friend this morning that id you want to pass your ticket to someone else, if it’s a family ticket - you can’t! 
 

[redapple]

I have not received anything to my Apple Wallet since the Preston game . And that’s gone.  Should I be concerned ? Or shall I be my normal laid back self and assume it will be sent in due course ? 

[devoncider]

3 minutes ago, redapple said:

I have not received anything to my Apple Wallet since the Preston game . And that’s gone.  Should I be concerned ? Or shall I be my normal laid back self and assume it will be sent in due course ? 

In the same boat

[Betty Swallocks]

5 minutes ago, redapple said:

I have not received anything to my Apple Wallet since the Preston game . And that’s gone.  Should I be concerned ? Or shall I be my normal laid back self and assume it will be sent in due course ? 

Check to see if it’s in your expired passes. If it is, there will be an option to ‘unhide’. 

[Harry]

17 minutes ago, Harry said:

So. My pass has correctly updated for Birmingham. 
But - I now only have 1 pass showing. For the first match I had 2 passes, one for me and one for my daughter. 
So I now don’t have my daughters pass. 

Is this an ‘Adults Only’ fixture? Are we expecting strippers or something? 

I’ve also discovered via a friend this morning that id you want to pass your ticket to someone else, if it’s a family ticket - you can’t! 
 

As if by magic, the kids ticket has just appeared. 

[devoncider]

9 minutes ago, Betty Swallocks said:

Check to see if it’s in your expired passes. If it is, there will be an option to ‘unhide’. 

I just cleared my expired passes as had a load of old train tickets 

[Davefevs]

31 minutes ago, redapple said:

I have not received anything to my Apple Wallet since the Preston game . And that’s gone.  Should I be concerned ? Or shall I be my normal laid back self and assume it will be sent in due course ? 

Re-use the link in the original email.

15 minutes ago, Harry said:

As if by magic, the kids ticket has just appeared. 

Dial-up is slow in the sticks mate!!!

[Lack of Action Man]

I’ve just unhidden my expired passes and hey presto, the Birmingham tickets have appeared. Date and time of the match is correct, so hopefully all is in order. 
 

Thinking about it, might get to the ground 5 mins earlier… just in case…

[East End Old Boy]

1 hour ago, Betty Swallocks said:

If you have an iPhone, there should be a circled ‘i’ when you open the ticket. Click on that and make sure automatic updates is turned on.

Interestingly, after previously ensuring automatic updates were on, they miraculously became switched off?

Whilst all is correct with the pass, now unsure if this will happen after every use?

[devoncider]

21 minutes ago, Davefevs said:

Re-use the link in the original email.

This worked 

[jj77]

Quick question. My friend is away and wanted to forward his season ticket on to me. Do I use the ios app to view it?

[BCFC1512]

1 minute ago, jj77 said:

Quick question. My friend is away and wanted to forward his season ticket on to me. Do I use the ios app to view it?

No he needs to go onto his bristol sport account and do it from there. You need an account and to be linked to his account 

[Clevedon Red]

1 hour ago, redapple said:

I have not received anything to my Apple Wallet since the Preston game . And that’s gone.  Should I be concerned ? Or shall I be my normal laid back self and assume it will be sent in due course ? 

 

1 hour ago, devoncider said:

In the same boat

Make sure you’ve got automatic updates turned on.

[Riaz]

Had to unhide mine - Thought i had set it to automatically update - hoping we dont have to do that everytime

[Sir Geoff]

No problems with mine. Clearly showing Birmingham with the correct date, only problem is I can't make it to the game.

[jj77]

Has anyone ever got an 'Oops a general exception has occured'?

[David Woody]

Have to say my experience of digital ticketing so far has been excellent. Can’t make the game Saturday so friend created a Bristol Sport account, I transferred the ticket to them no problem and my ticket in my wallet has automatically updated to the next upcoming home game. Really easy.

[italian dave]

22 minutes ago, jj77 said:

Has anyone ever got an 'Oops a general exception has occured'?

Yes. A week or two back. Ignored it and everything seemed OK soon after. 

[OneTeamInBristol]

Mine doesn't say anything about the next fixture..... but then again it's a physical one so I don't have to deal with these 30 pages of issues that were entirely predictable when it comes to City and rolling out anything new digitally.

[East End Old Boy]

9 minutes ago, OneTeamInBristol said:

Mine doesn't say anything about the next fixture..... but then again it's a physical one so I don't have to deal with these 30 pages of issues that were entirely predictable when it comes to City and rolling out anything new digitally.

Bit of a contradiction there, as you’re posting on a 30 page thread, helping it get to 31 pages!

[BasSavage88]

51 minutes ago, OneTeamInBristol said:

Mine doesn't say anything about the next fixture..... but then again it's a physical one so I don't have to deal with these 30 pages of issues that were entirely predictable when it comes to City and rolling out anything new digitally.

There are no issues 

[BCFC1512]

1 hour ago, David Woody said:

Have to say my experience of digital ticketing so far has been excellent. Can’t make the game Saturday so friend created a Bristol Sport account, I transferred the ticket to them no problem and my ticket in my wallet has automatically updated to the next upcoming home game. Really easy.

Same, I’m very impressed at how easy it all is

[eardun]

8 hours ago, Betty Swallocks said:

If you have an iPhone, there should be a circled ‘i’ when you open the ticket. Click on that and make sure automatic updates is turned on.

@GrahamC and if auto updates were already on, I found that when I turned auto updates off and on again, it updated to Birmingham immediately (I did this the day after the Preston match only because my wife’s had already updated automatically whereas mine had moved to expired)

[redapple]

9 hours ago, Betty Swallocks said:

Check to see if it’s in your expired passes. If it is, there will be an option to ‘unhide’. 

That turned out to be the issue . Thanks Betty. 

[lager loud]

My pass for Birmingham has disappeared, to be replaced by a 2023/4 Season Ticket, which has a QR code. I only got into the PNE game after the pass was changed at the turnstile to ‘Birmingham City - 5th August’ - no idea if that’s relevant.

So it’s anybody’s guess what will happen on Saturday. I certainly won’t be arriving too close to KO time!

[View from the Dolman]

2 minutes ago, lager loud said:

My pass for Birmingham has disappeared, to be replaced by a 2023/4 Season Ticket, which has a QR code. I only got into the PNE game after the pass was changed at the turnstile to ‘Birmingham City - 5th August’ - no idea if that’s relevant.

So it’s anybody’s guess what will happen on Saturday. I certainly won’t be arriving too close to KO time!

Also got a QR code on mine - though not seen any of the fixture oddities others have reported.

Guess the QR code alternative means that you shouldn't need a NFC-enabled phone going forwards so that will hope those with non-NFC Android devices.

[lager loud]

16 hours ago, BasSavage88 said:

There are no issues 

There clearly are: the system is not updating as it is supposed to for everyone, and the passes did not work at the turnstiles for a number of people at the PNE game. That didn’t cause the scale of chaos experienced at Arsenal last weekend, but it did delay the entry of a good number of spectators.

[Hocca]

Anyone else having problems forwarding a ticket? The ‘forward ticket’ option is greyed out and I can’t click it for some reason.

[BCFC1512]

6 hours ago, Hocca said:

Anyone else having problems forwarding a ticket? The ‘forward ticket’ option is greyed out and I can’t click it for some reason.

Have you selected the game (little box next to fixture needs to be ticked)

[Hocca]

29 minutes ago, Taunton_BCFC said:

Have you selected the game (little box next to fixture needs to be ticked)

Yeh it was after that but I’ve sorted it now I think you have to be on the account on which you purchased the ticket to be able to send it on.

[phantom]

32 minutes ago, Hocca said:

Yeh it was after that but I’ve sorted it now I think you have to be on the account on which you purchased the ticket to be able to send it on.

Just to clarify you were looking for a ticket on an account that you hadn't purchased it on?

[Hocca]

10 minutes ago, phantom said:

Just to clarify you were looking for a ticket on an account that you hadn't purchased it on?

I bought me and my dads season tickets on my account, he’s away so went on to his own account to try and send ticket on to someone else, his ticket was there to see but it wasn’t letting me send, so I went onto my account and sent his ticket under his name to someone else. I’m assuming it worked that way because I bought the season tickets on my account.

[Tookster]

Apologies if already answered... I have my ticket and my 2 boys tickets on my phone.  My eldest (13) is going to go on Saturday with my Dad.  I can transfer my ticket to Dad, but if I want to transfer a junior ticket to him, we have to pay upgrade fee. 13 year olds are blocked from having Google wallet, so my son can't have it on his phone.  Any advice on this other than contacting supporter services?

[Tookster]

8 minutes ago, Tookster said:

Apologies if already answered... I have my ticket and my 2 boys tickets on my phone.  My eldest (13) is going to go on Saturday with my Dad.  I can transfer my ticket to Dad, but if I want to transfer a junior ticket to him, we have to pay upgrade fee. 13 year olds are blocked from having Google wallet, so my son can't have it on his phone.  Any advice on this other than contacting supporter services?

Sorry - figured it out...

[Harry]

On 16/08/2023 at 15:00, David Woody said:

Have to say my experience of digital ticketing so far has been excellent. Can’t make the game Saturday so friend created a Bristol Sport account, I transferred the ticket to them no problem and my ticket in my wallet has automatically updated to the next upcoming home game. Really easy.

Question : How did you manage to link the friends account to yours? 
Im looking at mine and I can only forward my ticket to my child as she’s the only other person under my account. 
I assume you have to somehow link your friends account to yours. How is this done please. 

[ralphindevon]

8 minutes ago, Harry said:

Question : How did you manage to link the friends account to yours? 
Im looking at mine and I can only forward my ticket to my child as she’s the only other person under my account. 
I assume you have to somehow link your friends account to yours. How is this done please. 

I think, if you log in and click on your name in the top corner which drags down some options.

Click on personal details which should reveal My Friends and Family. Click on Manage my Relationships and then click on Create a Relationship.

 

[Harry]

10 minutes ago, ralphindevon said:

I think, if you log in and click on your name in the top corner which drags down some options.

Click on personal details which should reveal My Friends and Family. Click on Manage my Relationships and then click on Create a Relationship.

 

Got it. Nice one Ralph. 
I’m sure it was on this thread somehow here but I couldn’t be bothered to read 30 pages

[italian dave]

16 minutes ago, ralphindevon said:

I think, if you log in and click on your name in the top corner which drags down some options.

Click on personal details which should reveal My Friends and Family. Click on Manage my Relationships and then click on Create a Relationship.

 

Not really a digital ticketing issue, but on the subject of creating ‘relationships’. Do you know what determines a relationship becoming a ‘special relationship’.

I’ve got relationships set up with about half a dozen people. One of them always appears as a “special relationship”. Mrs ID is a bit concerned

[ralphindevon]

12 minutes ago, italian dave said:

Not really a digital ticketing issue, but on the subject of creating ‘relationships’. Do you know what determines a relationship becoming a ‘special relationship’.

I’ve got relationships set up with about half a dozen people. One of them always appears as a “special relationship”. Mrs ID is a bit concerned

Sorry mate you seem to be on the wrong forum.!

Seriously, no I don’t know, I notice my nephew is my only special relationship, so maybe I had filled out in the family or friends section that he was family and my nephew. Is your one SR a family member? 

[italian dave]

26 minutes ago, ralphindevon said:

Sorry mate you seem to be on the wrong forum.!

Seriously, no I don’t know, I notice my nephew is my only special relationship, so maybe I had filled out in the family or friends section that he was family and my nephew. Is your one SR a family member? 

No, not a family member. No worries: not an issue (except maybe for Mrs ID!) but just intrigued! 

[The Fat Controller]

Is the QR code usable for entry? 

May potentially save me a bit of a faff as I'm not sure my NFC is functioning correctly. 

[Harry]

4 minutes ago, sinenomine said:

Is the QR code usable for entry? 

May potentially save me a bit of a faff as I'm not sure my NFC is functioning correctly. 

Was wondering if anyone had actually tried this yet, ie just doing a screenshot of the QR code. 
I’m wondering if a screenshot won’t work because the way the scanners work, you have to scan the bottom of the phone, so it must somehow be picking up the wallet from the rear of the phone rather than the actual screen itself. 
 

A friend of mine borrows a season ticket at Real Betis and they have the same digital ticket as us, but he’s able to get in using just a screenshot of the QR code. 
 

Wonder if ours doesn’t allow that due to the way the scanner works? 

[James54De]

3 minutes ago, Harry said:

Was wondering if anyone had actually tried this yet, ie just doing a screenshot of the QR code. 
I’m wondering if a screenshot won’t work because the way the scanners work, you have to scan the bottom of the phone, so it must somehow be picking up the wallet from the rear of the phone rather than the actual screen itself. 
 

A friend of mine borrows a season ticket at Real Betis and they have the same digital ticket as us, but he’s able to get in using just a screenshot of the QR code. 
 

Wonder if ours doesn’t allow that due to the way the scanner works? 

Yes, this is how NFC technology works. Your phone has a ring of wire in that interacts with the scanner. Uses the exact same technology as Apple Pay or contactless cards. 

Edited August 18, 2023 by James54De

[semblar]

1 hour ago, italian dave said:

Not really a digital ticketing issue, but on the subject of creating ‘relationships’. Do you know what determines a relationship becoming a ‘special relationship’.

I’ve got relationships set up with about half a dozen people. One of them always appears as a “special relationship”. Mrs ID is a bit concerned

From memory,  a special relationship in this context means you have the authority to purchase on their behalf. Certainly when I came to ST renewal time, it was the one without that tag which wasn't shown until quick call to supporter services added the tag for me

[View from the Dolman]

17 minutes ago, Harry said:

Was wondering if anyone had actually tried this yet, ie just doing a screenshot of the QR code. 
I’m wondering if a screenshot won’t work because the way the scanners work, you have to scan the bottom of the phone, so it must somehow be picking up the wallet from the rear of the phone rather than the actual screen itself. 
 

A friend of mine borrows a season ticket at Real Betis and they have the same digital ticket as us, but he’s able to get in using just a screenshot of the QR code. 
 

Wonder if ours doesn’t allow that due to the way the scanner works? 

Presumably you'd just need to scan the QR code by putting your screen between the scanner and the turnstile base as if you're scanning a print-at-home ticket (as say at the Oxford cup game the other week).

[petehinton]

Anyones ST pass not updated to tomorrows game yet too?

[Mr Hankey]

6 minutes ago, petehinton said:

Anyones ST pass not updated to tomorrows game yet too?

Was going to ask the same thing.......mine is just in the "Expired Passes" section of the wallet as the Preston game, i assumed it was meant to stay in your wallet & automatically update, but doesn't appear to be the case!

[petehinton]

3 minutes ago, Mr Hankey said:

Was going to ask the same thing.......mine is just in the "Expired Passes" section of the wallet as the Preston game, i assumed it was meant to stay in your wallet & automatically update, but doesn't appear to be the case!

Managed to sort. If you go into the PNE ticket and click options/the three dots, unselect automatic updates and hit done. Then go back in, then automatic updates back on and hit done again, then should update to show birmingham

[Harry]

58 minutes ago, James54De said:

Yes, this is how NFC technology works. Your phone has a ring of wire in that interacts with the scanner. Uses the exact same technology as Apple Pay or contactless cards. 

Thanks. I never knew that

43 minutes ago, View from the Dolman said:

Presumably you'd just need to scan the QR code by putting your screen between the scanner and the turnstile base as if you're scanning a print-at-home ticket (as say at the Oxford cup game the other week).

That’s what I figured. But the way the season card is scanned via the wallet isn’t a scan of the screen, it’s a scan of wallet itself - as per the quote above. So I wasn’t sure if a screenshot would work. 

[Mr Hankey]

11 minutes ago, petehinton said:

Managed to sort. If you go into the PNE ticket and click options/the three dots, unselect automatic updates and hit done. Then go back in, then automatic updates back on and hit done again, then should update to show birmingham

Nice one , just did this & it's updated to Birmingham, cheers!

[Barkhamred]

After retrieving my pass from deleted items I have been patiently waiting for it to up date but nothing. So just resorted to the turning on and off of automatic as I did not want to leave it to the last minute. All ready now for tomorrow. I wonder if it would have changed if I had waited.

[Franklin CITY]

Hi

Just a heads up. for the Preston game my ticket was in my wallet for days before the game. For tomorrow's game it was not there. I had to go into expired passes in my wallet and 'unhide' it.

Is this the same for everyone? 

I can see even longer queues tomorrow is so