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Audio on Robins TV Not Working!


REDOXO

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2 hours ago, EstoniaTallinnRed said:

Do you mean on the RB website? I know all 3pm game are not transmitted, but it may because it's a cup game. What do you think?

I seem to remember last season they were allowed to broadcast on the internet (overseas) for early league cup ties. However BCTV SHOULD have audio!

Edited by REDOXO
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17 hours ago, REDOXO said:

I seem to remember last season they were allowed to broadcast on the internet (overseas) for early league cup ties. However BCTV SHOULD have audio!

Yes they will have audio for all and it's got to be RB commentary, as there's no RTV.

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20 minutes ago, Warwickshire Red said:

Nothing yet after 2 emails. May have to try PP soon.

When I got double charged for a RTV video season pass  last week, it took 2 days for them to put a refund through. I didn't get any prior acknowledgement, but they did email me to say that's what they'd done. Clearly, you haven't got what you paid for if you got TV commentary instead of Radio Bristol commentary, but I guess StreamAMG would need authorisation from the club before making refunds, so I'd assume it might take a couple of days longer.

Maybe collectively try the SLO before referring to PayPal, as it would probably be quicker in the long run. Good luck with this anyway.

 

Edited by Sleepy1968
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1 hour ago, Sleepy1968 said:

When I got double charged for a RTV video season pass  last week, it took 2 days for them to put a refund through. I didn't get any prior acknowledgement, but they did email me to say that's what they'd done. Clearly, you haven't got what you paid for if you got TV commentary instead of Radio Bristol commentary, but I guess StreamAMG would need authorisation from the club before making refunds, so I'd assume it might take a couple of days longer.

Maybe collectively try the SLO before referring to PayPal, as it would probably be quicker in the long run. Good luck with this anyway.

 

Thanks for the info. I’ve emailed again so will see what happens.
Not a lot price wise but the it’s annoying in principle to be double charged.
The communication (or lack of it) leaves something to be desired too!

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I've had some great emails from the streaming team. If you applied for a refund, we will be getting it. They also took the action to at least offer us a tv commentary as it was better than none. 

I have also suggested that because of my radio background, I'd be more than happy to monitor for a signal prior to ko and report as necessary. This has fallen on deaf ears in the past.

I'm sure our issue last Saturday was easily fixable prior to ko if somebody had bothered to read my email I sent them at 2.30pm. 

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On 07/08/2023 at 21:49, REDOXO said:

I seem to remember last season they were allowed to broadcast on the internet (overseas) for early league cup ties. However BCTV SHOULD have audio!

 

I did check and it's not online for Radio Bristol.  I remembered some cup games being available last year so maybe they were early FA Cup games.

 

EFL Cup coverage of Bristol City v Oxford United and Ipswich Town v Bristol Rovers. NOT online.

 

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16 minutes ago, Eddie Hitler said:

 

I did check and it's not online for Radio Bristol.  I remembered some cup games being available last year so maybe they were early FA Cup games.

 

EFL Cup coverage of Bristol City v Oxford United and Ipswich Town v Bristol Rovers. NOT online.

 

I’m not convinced there will be Robins TV audio either as they are not offering a package for this match - only Millwall (I’ll try as I have an annual pass but may not be available)

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9 minutes ago, eardun said:

I’m not convinced there will be Robins TV audio either as they are not offering a package for this match - only Millwall (I’ll try as I have an annual pass but may not be available)

They have always offered for cup ties previously, however the past is not necessarily a guide to the future 

Talk shite have one of the other games but are normally good at keeping up to date

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2 hours ago, Norn Iron said:

I've had some great emails from the streaming team. If you applied for a refund, we will be getting it. They also took the action to at least offer us a tv commentary as it was better than none. 

I have also suggested that because of my radio background, I'd be more than happy to monitor for a signal prior to ko and report as necessary. This has fallen on deaf ears in the past.

I'm sure our issue last Saturday was easily fixable prior to ko if somebody had bothered to read my email I sent them at 2.30pm. 

Had a similar reply apoligising and stating that there was a technical problem and they are looking into it to make sure it doesn't happen again.  I think the technical problem was someone who was responsible for the audio signal forgot to connect.

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Speaking of which, a friend, who I believe lives overseas was looking for a cost effective way of being able to watch all sorts of football matches live. Someone told him about a firestick... he has no idea but would like one this year. Any ideas how he might go about it? 

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