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Catering in the Ashton Gate concourse


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14 minutes ago, Magger1 said:

Yep club need to address this , we need quality food / drink and service because we’re paying for it and queueing twice for a pie and a pint is not on as there is not time

 

7 minutes ago, Super said:

Lansdown before the game there are so many staff but lots doing nothing. Also doesn't help when one is being shown the ropes on working the till! Surely this could have been done before?! So Amateurish.

Reasonable number of staff but poorly/unevenly deployed perhaps?

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Part of the issue is that demand outstrips the speed in which they can supply.

Which if you think about it, suggests that the club are getting it right in terms of quality and price as people are prepared to stand in a queue to buy things.

They could possibly increase sales by having some food vendors walking around the area with a insulated bag of pies and sausage rolls and a card reader, but there might be issues in terms of folk getting their usual discount via that method.

The area where the players park their cars outside the Lansdown would be prime estate for food retail - surprised that it isn't used, especially as the players get a coach from the HPC to the game. 

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1 hour ago, Magger1 said:

Yep club need to address this , we need quality food / drink and service because we’re paying for it and queueing twice for a pie and a pint is not on as there is not time

Tried the award winning Buxton pies...shocking, wafer thin, little content...please let's have,Chunks back!!

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34 minutes ago, Bristol Rob said:

The area where the players park their cars outside the Lansdown would be prime estate for food retail - surprised that it isn't used, especially as the players get a coach from the HPC to the game. 

Their car are driven to the ground for them to drive home in after a game

33 minutes ago, Jeez said:

Just go out to fan village, never any major queues outside & plenty of food & drink options.

That is only an option if you are in the Lansdown Stand

13 minutes ago, archie andrews said:

What type of food was it?... 

Tapas

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This has been discussed elsewhere, but it's fair to say the food and drink options have deteriorated, things are poor VFM - a microwaved bratwurst in a bone-dry roll, masquerading as a "hot dog" was £6.50 with a s/t - and stock levels are inadequate.

In-stadium catering is I believed franchised out, but it's also fair to say that whoever controls the franchise has no idea of what the typical football fan wants to eat and drink, and is taking the piss.

If I need food before a match in future, I'll source it away from the stadium. 

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Bit of a digression…

Re the food and drink vendors both inside and outside, anyone know what the deal is re their pitch?

1) Do they pay for the pitch (to AG Ltd I assume) and then keep all their takings, or

2) Do we take a cut of their takings and a pitch fee, or

3) Something completely different

I heard it’s 1) but not from anyone who’d particularly know.

I’m guessing some of the ones inside the concourse which are more fixed / club ones are a bit different.

Hope that makes sense?

 

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49 minutes ago, Gimme Shelton said:

There was a Greek stall outside which I think was new,did anyone try that?

I queued for it, saw what was being offered up for a tenner and left the queue. I can't comment on taste but it didn't look like it was value for money

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2 minutes ago, Davefevs said:

Bit of a digression…

Re the food and drink vendors both inside and outside, anyone know what the deal is re their pitch?

1) Do they pay for the pitch (to AG Ltd I assume) and then keep all their takings, or

2) Do we take a cut of their takings and a pitch fee, or

3) Something completely different

I heard it’s 1) but not from anyone who’d particularly know.

I’m guessing some of the ones inside the concourse which are more fixed / club ones are a bit different.

Hope that makes sense?

Option 1 makes the most sense for the Club. It's what I understand happens at festivals as well (albeit my anecdotal evidence there is 10 years out of date). The Club/site owner gets a fixed guaranteed and known income from each pitch and with no hassle or need to audit/contest what the takings are for every concession/pitch at every home game. Ok maybe you'd make a bit more when Man City visit, but equally (assuming it's £X per match regardless of competition) you'll do better tomorrow night when the crowd is only 8,000.

It's feasible, but I'd be really surprised if it was option 2.

Were I the Club I'd absolutely push for option 1.

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Just now, phantom said:

Totally agree, but worth remembering City won't be getting a penny it'll be going to Bristol Sport etc

Yeh, I mean "the Club" in the broad sense of the word (I now I'm often the first to pick up on this but I'm giving myself a pass here).

Would it not go to Ashton Gate Ltd? And therefore into BCFC Holdings group accounts? I've no idea tbh.

On the food generally, it's always been alright when I've been. Normally I eat outside the ground or maybe get something from one of the vans in the fan park. Whatever it is it always, always beats the godawful pie I once had at Ewood Park!

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25 minutes ago, phantom said:

Their car are driven to the ground for them to drive home in after a game

That is only an option if you are in the Lansdown Stand

Tapas

Not really. I sit in the Dolman but use Lansdown entrance and walk round.

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Feels like backwards steps after lots of recent successes. The Buxton & Bird pies are genuinely the best the club have ever sold but they sell out too quickly. The actually good coffee bar from last season (atyeo end of the lansdown concourse) has been replaced by donuts. 

Have the Bristol Beer Factory beers gone as well?

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10 minutes ago, Davefevs said:

 

I’m guessing some of the ones inside the concourse which are more fixed / club ones are a bit different.

Hope that makes sense?

 

 

It's franchised inside the concourse and the same company operates most of the outlets for football/rugby and concerts.  Independent operators, such as Feed The Goat, also exist, but it's one company - I've forgotten the name - that has the majority of concourse stalls.  They are charming people. My niece worked for them over the summer and they tell their staff they must not talk to customers, unless answering a direct question relating to the stall, and they must serve one customer every 17 seconds. 

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6 minutes ago, Red-Robbo said:

 

It's franchised inside the concourse and the same company operates most of the outlets for football/rugby and concerts.  Independent operators, such as Feed The Goat, also exist, but it's one company - I've forgotten the name - that has the majority of concourse stalls.  They are charming people. My niece worked for them over the summer and they tell their staff they must not talk to customers, unless answering a direct question relating to the stall, and they must serve one customer every 17 seconds. 

When Ashton gate was re done, Bristol sport made a big thing on how they wanted everyone to be employed by Bristol sport and not how it was like before,

All of it has basically been undone like you have said in regards to food, nearly all of the stewards are now employed by an outside agency too. 
 

Here’s an article from 2018 singing the praises about how many they employ, it can’t be the case anymore. 

https://www.bristol-sport.co.uk/news/ashton-gatebristol-sport-wins-business-in-the-community-award/

Edited by Wedontplayinblue
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25 minutes ago, Davefevs said:

Bit of a digression…

Re the food and drink vendors both inside and outside, anyone know what the deal is re their pitch?

1) Do they pay for the pitch (to AG Ltd I assume) and then keep all their takings, or

2) Do we take a cut of their takings and a pitch fee, or

3) Something completely different

I heard it’s 1) but not from anyone who’d particularly know.

I’m guessing some of the ones inside the concourse which are more fixed / club ones are a bit different.

Hope that makes sense?

 

A family member of mine used to run a food stall at Readings ground, she just paid a pitch fee.

25 minutes ago, Davefevs said:

Bit of a digression…

Re the food and drink vendors both inside and outside, anyone know what the deal is re their pitch?

1) Do they pay for the pitch (to AG Ltd I assume) and then keep all their takings, or

2) Do we take a cut of their takings and a pitch fee, or

3) Something completely different

I heard it’s 1) but not from anyone who’d particularly know.

I’m guessing some of the ones inside the concourse which are more fixed / club ones are a bit different.

Hope that makes sense?

 

A family member of mine used to run a food stall at Readings ground, she just paid a pitch fee.

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The food has been poor and overpriced for a long time now. Maybe 2 or 3 years. I might try a pastie once a season to be disappointed every time. Always buy any food and drink away from the ground. I might buy a cup of tea in the ground before kick off. Never at half time because of the queues.

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Don't understand why anyone would get so irate at crap products - anyone had one of those awful hot dog things, I did when desparate one game - being unavailable at Ashton Gate when there are literally dozens of quality pubs, bars, restaurants and takeaways within walking distance of the ground.

Is it actually that difficult to go 2 hours without a drink or a snack?

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8 minutes ago, NickJ said:

Don't understand why anyone would get so irate at crap products - anyone had one of those awful hot dog things, I did when desparate one game - being unavailable at Ashton Gate when there are literally dozens of quality pubs, bars, restaurants and takeaways within walking distance of the ground.

Is it actually that difficult to go 2 hours without a drink or a snack?

I's supporting the club through in house sales. Pie & a pint or a cup of Bovril is part of the day

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At the time when everyone's feeling the pinch, value for money is even more important than ever. For the first time since the stadium reopened our group asked ourselves why we come here before every game and eat overpriced food we don't enjoy when North Street is up to the road. New plans for the Birmingham game

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13 minutes ago, NickJ said:

Don't understand why anyone would get so irate at crap products - anyone had one of those awful hot dog things, I did when desparate one game - being unavailable at Ashton Gate when there are literally dozens of quality pubs, bars, restaurants and takeaways within walking distance of the ground.

Is it actually that difficult to go 2 hours without a drink or a snack?

As I think I explained on another thread, some of us face long journeys to get to AG and will not have had time to get lunch. Last Saturday, through circumstances out of my control, myself and my matchday companions arrived too late to get anything in the wider Ashton/Bemmy area, so resigned ourselves to pasties at the ground. A disappointing afternoon got off to a disappointing start when we found the pasty stall now only sold US-style donuts, and the bars had run out of pasties by 2pm. 

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I queued for a very long time time twice on Saturday.

One thing I did notice having visited  2 different outlets both before the match and at half time was that they were not pre-pouring pints. I know pre-poured pints have been criticised on here before but if it halves the queuing time then I'm all for it.

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14 minutes ago, myol'man said:

I's supporting the club through in house sales. Pie & a pint or a cup of Bovril is part of the day

I understand that, but personally I'd rather support the local businesses many of which offer quality products but still - due to VAT, rates, cost of living crisis, etc - still struggle to make a decent profit. Money into the club just means paying very well paid footballers being paid even more. Just my perspective.

5 minutes ago, Red-Robbo said:

As I think I explained on another thread, some of us face long journeys to get to AG and will not have had time to get lunch. Last Saturday, through circumstances out of my control, myself and my matchday companions arrived too late to get anything in the wider Ashton/Bemmy area, so resigned ourselves to pasties at the ground. A disappointing afternoon got off to a disappointing start when we found the pasty stall now only sold US-style donuts, and the bars had run out of pasties by 2pm. 

Fair comment, dont know which entrance you use but the Clarks van outside Ashton Park is always an option and is cheaper, better (in my opinion) quality, and you rarely have to wait longer than a couple of minutes.

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Not sure if there has been a change within Ashton Gate, but during the last match of the season, had a chat with one of the outlets on the concourse and he said that they might not be back this season as the new management team had been around to discuss things and he would 'basically, end up working for nothing' with the new fees?

They are back this season, but I wonder if this is why other outlets have changed?

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3 hours ago, Henry said:

It’s just another example of the club not caring about the fans experience. 
 

Its okay, we have a CEO still settling in after 6months and a SC&T holding them to account..

And here... Where nobody who maybe should be actively pays any attention.

 

(their words) ???

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58 minutes ago, Wedontplayinblue said:

When Ashton gate was re done, Bristol sport made a big thing on how they wanted everyone to be employed by Bristol sport and not how it was like before,

All of it has basically been undone like you have said in regards to food, nearly all of the stewards are now employed by an outside agency too. 
 

Here’s an article from 2018 singing the praises about how many they employ, it can’t be the case anymore. 

https://www.bristol-sport.co.uk/news/ashton-gatebristol-sport-wins-business-in-the-community-award/

Part of it will be circumstance, part of it will be by design.. IMO anyway.

Bit of a segue but.

Not sure the majority of stewards are agency but could be wrong- I read an article a couple of years ago that stated across the Football Industry many stewards had left, experienced ones during and after Covid-19...and didn't return! Loads seem to have left the Dolman especially, hard to say why.

https://taylorbridgesconsultancy.com/stadium-and-event-stewarding-in-crisis.html

Ashton Gate won't be immune.

Dunno if this was also applicable to catering but would help to explain an increasing reliance on external companies.

Edited by Mr Popodopolous
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4 minutes ago, NickJ said:

 

Fair comment, dont know which entrance you use but the Clarks van outside Ashton Park is always an option and is cheaper, better (in my opinion) quality, and you rarely have to wait longer than a couple of minutes.

 

Yep, usually go via Raynes Road, but both Clarks or the pasty van outside the Rising Sun (assuming they're there this season) will offer better options for hasty pre-game snacks.

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25 minutes ago, Red-Robbo said:

As I think I explained on another thread, some of us face long journeys to get to AG and will not have had time to get lunch. Last Saturday, through circumstances out of my control, myself and my matchday companions arrived too late to get anything in the wider Ashton/Bemmy area, so resigned ourselves to pasties at the ground. A disappointing afternoon got off to a disappointing start when we found the pasty stall now only sold US-style donuts, and the bars had run out of pasties by 2pm. 

Important point this, as the weather gets cold or maybe someone has missed food on the way in after a big journey (diabetics?), being able to grab a hot pie or similar inside the ground should not be difficult.

Personally I would probably stuff food from home in my pockets but a hot snack and a hot coffee just before ko is a good thing in winter.

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4 hours ago, myol'man said:

I was going to start this thread in Non-Football chat but thought it would get more attention on here.

From my own experience in the Dolman concourse, the options of food and drink as well as waiting time, especially at half-time was worse than last season.

The "Bear and Robins" outlet just inside the Dolman turnstiles has gone, now replaced be a standard outlet. They only had lager or Guinness on sale, no cider or ale option at all. They had no food for sale meaning if you wanted a pie and a pint you had to queue twice at two different outlets. The former outlet at the back wall of the Dolman concourse has been replaced by a doughnut shop! I would have thought that more suitable in the Upper Lansdown family area, not an area packed with thirsty blokes (& girls!)

I know of others who gave up waiting as the service was so slow, and many people were still queueing when City scored.

What was it like in the rest of the ground?

Sid even the clarks pies,have gone up on the van outside 2.20 last year 2.80 now four gready grandkids ?

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1 hour ago, phantom said:

Totally agree, but worth remembering City won't be getting a penny it'll be going to Bristol Sport etc

That’s not correct….

41 minutes ago, Bristol Oil Services said:

So what do Bristol Sport etc do with this revenue?

….it is part of Ashton Gate Limited revenue that is then transfer priced between the constituent companies.  That itself is a complex world that isn’t completely transparent in the annual accounts, I.e. the credits and debits don’t balance…I’ve tried! ??‍♂️

 

As for FFP, because City report to the EFL under Bristol City Holdings which includes BCFC and AG Ltd we do “benefit” from this kind of income.  The fact that AG Ltd makes a loss too shows that the structure want put in place for FFP but other reasons.

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48 minutes ago, Bristol Oil Services said:

So what do Bristol Sport etc do with this revenue?

I don't think they get the money.

It goes to Ashton Gate Ltd as I understand it.

Bristol Sport is more of a Facilities company whereby group companies pay them for their services.

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12 minutes ago, Davefevs said:

That’s not correct….

….it is part of Ashton Gate Limited revenue that is then transfer priced between the constituent companies.  That itself is a complex world that isn’t completely transparent in the annual accounts, I.e. the credits and debits don’t balance…I’ve tried! ??‍♂️

 

As for FFP, because City report to the EFL under Bristol City Holdings which includes BCFC and AG Ltd we do “benefit” from this kind of income.  The fact that AG Ltd makes a loss too shows that the structure want put in place for FFP but other reasons.

My basic so probably not that well researched assumption is that some of the AGL revenue will be rugby related and that will account for the gap between AGL, BCFC and BCFC Holdings. ie Rugby matchday Hospitality may appear in the Rugby and AGL accounts but obviously ringfenced off from the football one.

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26 minutes ago, Davefevs said:

That’s not correct….

….it is part of Ashton Gate Limited revenue that is then transfer priced between the constituent companies.  That itself is a complex world that isn’t completely transparent in the annual accounts, I.e. the credits and debits don’t balance…I’ve tried! ??‍♂️

 

As for FFP, because City report to the EFL under Bristol City Holdings which includes BCFC and AG Ltd we do “benefit” from this kind of income.  The fact that AG Ltd makes a loss too shows that the structure want put in place for FFP but other reasons.

I hold my hands up, from a recent discussion with someone within the club that was certainly not the impression that I got, but I will admit that much of what was said had me scratching my head in disbelief

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16 minutes ago, phantom said:

I hold my hands up, from a recent discussion with someone within the club that was certainly not the impression that I got, but I will admit that much of what was said had me scratching my head in disbelief

Doesn't surprise me at all.

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32 minutes ago, Mr Popodopolous said:

My basic so probably not that well researched assumption is that some of the AGL revenue will be rugby related and that will account for the gap between AGL, BCFC and BCFC Holdings. ie Rugby matchday Hospitality may appear in the Rugby and AGL accounts but obviously ringfenced off from the football one.

That is correct, but I’ve even looked at the inter company movements from City to AG and AG to City and it doesn’t tally!  Ditto with Bears too.

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I don't buy anything in the ground and don't look any further than the chippie on North Street, The Clark's pie van and the Coopers for my matchday refreshments. 

Fans really should support local pubs before and after the game if they can;  they traditionally rely on match day trade from us and now the rugby, and each one that closes down is a big loss to the wider area.

Supporting struggling pubs on match days goes far above giving extra money to City afaic.

Nothing much to recommend the concourse apart from the Gents imo.

 

 

Edited by Nogbad the Bad
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49 minutes ago, Nogbad the Bad said:

I don't buy anything in the ground and don't look any further than the chippie on North Street, The Clark's pie van and the Coopers for my matchday refreshments. 

Fans really should support local pubs before and after the game if they can;  they traditionally rely on match day trade from us and now the rugby, and each one that closes down is a big loss to the wider area.

Supporting struggling pubs on match days goes far above giving extra money to City afaic.

Nothing much to recommend the concourse apart from the Gents imo.

 

 

Nice and healthy!

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I wanna know who drank all the rascal before half time at the wedlock bar? I asked for 3 pints and was told it was sold out and had to have gold instead, I'm a thirsty bloke! Mind I did have to queue up for 10 minutes which I was not happy about. He then walked off and started chatting to one of the other young lands so I had to call him back to remind him to give me some drinks. I'll give them the benefit of the doubt seeming it was the first game. We hope it really improves next home game. 

As for the food at the ground I just don't bother it's overpriced and crap. The donut stand sounds terrible. I always love the clarks pies they are delicious. I asked the owner why he didn't sell them at the ground and he said they tried but got turned down. I thought how weird is that not using your local business. 

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12 minutes ago, Oh Louie louie said:

The hot dogs being sold ten yards, from the urinals in the east end never hurt anybody 

I was a bit nervous last time I went to Bath City and bought a hot dog cooked on an open barbecue about 6 feet from the entrance to the gents.  You don't really want to hear flushing noises while waiting for your food!

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1 hour ago, James54De said:

Why is it, anyone can walk round and out the back of the south stand. 

If there was nobody else there it would be easy. 

Do you honestly think it is feasible for someone to walk from the Dolman stand around and outside, get served and then back to their seats during half time? 

1 hour ago, James54De said:

Wrong. 

Could you please advise what amount City get? 

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1 hour ago, Nogbad the Bad said:

What, a pie, chips, or a couple of pints of real ale?

Nothing wrong with any of them in moderation, and perfect pre match Winter warmers.

 

I'm joking mate.

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1 hour ago, Nogbad the Bad said:

What, a pie, chips, or a couple of pints of real ale?

 

3 minutes ago, Super said:

I'm joking mate.

 

I knew you were @Super - but you know what: @Nogbad the Bad and I sometimes disagree on politics and occasionally we see the game differently, but he's spot on: pie & chips plus a pint or two MAKES a football day out. If we get 3 points, we can digest it all better. ?

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1 hour ago, phantom said:

If there was nobody else there it would be easy. 

Do you honestly think it is feasible for someone to walk from the Dolman stand around and outside, get served and then back to their seats during half time? 

Could you please advise what amount City get? 

Depends on the contracts signed with Caterers. However, Bristol sport get none of it. AG is owned by Bristol City Holdings. 

1 hour ago, phantom said:

If there was nobody else there it would be easy. 

Do you honestly think it is feasible for someone to walk from the Dolman stand around and outside, get served and then back to their seats during half time? 

Could you please advise what amount City get? 

Yep. Often go out at half time, grab a beer and sometimes a burger. No problem. 

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2 hours ago, Red-Robbo said:

 

 

I knew you were @Super - but you know what: @Nogbad the Bad and I sometimes disagree on politics and occasionally we see the game differently, but he's spot on: pie & chips plus a pint or two MAKES a football day out. If we get 3 points, we can digest it all better. ?

Exactly, can’t believe it was so hard for some posters to get that way back at the start of this thread.

BCFC - you can stick your ******* donuts/doughnuts up your arse. Get the kiosks stocked up with an adequate amount of grub and not those god awful ******* hot dogs. 

Should not be running out of food at 40 minutes into the first half, simples.

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On 05/08/2023 at 19:17, MattWSM said:

I am disappointed that the very nice coffee shop in the Lanadown w12 side has gone replaced with a donut shop. Gutted.

Agree with that. They were selling the best cappuccino but now it is watery and not very nice.

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