Where is our SLO?

[Mr Popodopolous]

I don't know whether tbis is the right thread but it adds to a bit of a sense of drift around the club. Feel more to move it to a more appropriate thread if you think it's in the wrong place:

I took a browse of the SLO section:

1) Last login, 19th September 2023.

2) Last question answered 19th September 2023.

3) Question before that, 8th August 2023.

It could be the case that the SLO is badly stretched but..it's not a great look on what is a decent sized fan platform, engagement etc.

[UREDS_91]

Always replies promptly on the platform that was formerly twitter. (X) Helpful as always. 

[BigTone]

54 minutes ago, Mr Popodopolous said:

I don't know whether tbis is the right thread but it adds to a bit of a sense of drift around the club. Feel more to move it to a more appropriate thread if you think it's in the wrong place:

I took a browse of the SLO section:

1) Last login, 19th September 2023.

2) Last question answered 19th September 2023.

3) Question before that, 8th August 2023.

It could be the case that the SLO is badly stretched but..it's not a great look on what is a decent sized fan platform, engagement etc.

and while asking the question where is @Robbored who seems to have gone MIA also.

[italian dave]

2 minutes ago, BigTone said:

and while asking the question where is @Robbored who seems to have gone MIA also.

I believe he was asked to take a ‘holiday’. And back next month if I remember right.

Edited October 13, 2023 by italian dave

[Norn Iron]

3 minutes ago, italian dave said:

I believe he was asked to take a ‘holiday’. And back next month if I remember right.

He's with Madonna? Helping her on the forthcoming tour?

[glynriley]

13 minutes ago, UREDS_91 said:

Always replies promptly on the platform that was formerly twitter. (X) Helpful as always. 

For anyone not on that platform, that's as much use as Anne Frank's drum kit.

[BigTone]

14 minutes ago, italian dave said:

I believe he was asked to take a ‘holiday’. And back next month if I remember right.

Ah, Ok

[REDOXO]

Jerry has been great for me and the fam! Really helped me out. 

Phantom mentioned he is on holiday to me the other day! 
 

Hope he’s having a goodun and it doesn’t spoil his run!

[Jacs]

Jerry is a great SLO and City to his very core! They couldn’t have a better person in the job. 

[FoD Barmy Army Bream]

He was in tescos Bradley stoke 2hours ago if that helps

 

[Homer Simpson]

47 minutes ago, italian dave said:

I believe he was asked to take a ‘holiday’. And back next month if I remember right.

For his benefit or ours? 

[edada]

Jerry has been great whenever needed. Sorted Cardiff tickets for me and my son when my account hadnt registered that we’ve been to away matches. 

[New2City]

1 hour ago, glynriley said:

For anyone not on that platform, that's as much use as Anne Frank's drum kit.

I had tried email, but he was completely unresponsive there. 3 emails, no replies. 

[Dredd]

Have always found him really helpful and have contacted him recently by email and Twitter. He doesn't need to be active on a fans forum if that's not how he chooses to engage. 

[ExiledAjax]

I think he does still attend every single game, including the women's games (maybe?), and attends every monthly SC&T meeting. 

[exAtyeoMax]

8 minutes ago, Dredd said:

Have always found him really helpful and have contacted him recently by email and Twitter. He doesn't need to be active on a fans forum if that's not how he chooses to engage. 

Oh, I suppose it would've been nice to notify people though

[Dredd]

11 minutes ago, exAtyeoMax said:

Oh, I suppose it would've been nice to notify people though

Where's the commitment from him that he'd be answering questions on here?

 

Frankly he gets tagged in all sorts of irrelevant posts on here, from people who seem to want to blame him for stuff from behind their keyboard. So I don't blame him. He's a top bloke and very approachable

[Frenchay Red]

14 minutes ago, ExiledAjax said:

I think he does still attend every single game, including the women's games (maybe?), and attends every monthly SC&T meeting. 

As far as I know he attends every game, but not sure about the women's fixtures. He's often around at Senior Reds meetings.

He's on FB, maybe a FB messenger message might work?

[Sheltons Army]

One things for sure , whatever he manages to achieve or not achieve, Jerry won’t for a single second be sat with his feet up - Much more likely to be zooming around at 100mph trying to sort a ridiculous workload and expectancy , a lot of which shouldn’t really be in his lap

 

Anyone who knows him will tell you a nicer , and harder working guy , you couldn’t hope to meet

[exAtyeoMax]

12 minutes ago, Dredd said:

Where's the commitment from him that he'd be answering questions on here?

 

Frankly he gets tagged in all sorts of irrelevant posts on here, from people who seem to want to blame him for stuff from behind their keyboard. So I don't blame him. He's a top bloke and very approachable

Oh, ok then. 

Perhaps the SLO Q&A section at the top of this forum should be deleted then? 

[Bristol Rob]

The SLO role is a poisoned chalice of a job.

I don't imagine it is paid fantastically well, but the expectations must be huge. A labour of love, with no chance of winning.

He is the SLO for the football club. Not the stadium, rugby, basketball or Bristol Sport.

Dare say he can ask questions of someone who might be multi-org to try and get an answer, but there a massive limits on what he could realistically achieve.

All that said, I don't entirely know what the objectives of an SLO are (other than clubs should have one), do you bite and challenge the hand that feeds you or do champion everything a support asks, knowing full well that the answer is gonna be 'no'.

He does what he can, and as others have said, he has been hugely helpful to them, is the role (not Jerry) perfect? Nope. And I'll bet that is the same for every other SLO.

Actually feel some pity for him.

Thanks Jerry. I wouldn't want the job.

[RedM]

44 minutes ago, ExiledAjax said:

I think he does still attend every single game, including the women's games (maybe?), and attends every monthly SC&T meeting. 

Not the women's, but consider this, it's his job to attend all the games, it is part of his role. He used to attend all games before he was employed by the club, going back years but now he is very much working and engaging with fans. 

[Henry]

4 hours ago, Mr Popodopolous said:

I don't know whether tbis is the right thread but it adds to a bit of a sense of drift around the club. Feel more to move it to a more appropriate thread if you think it's in the wrong place:

I took a browse of the SLO section:

1) Last login, 19th September 2023.

2) Last question answered 19th September 2023.

3) Question before that, 8th August 2023.

It could be the case that the SLO is badly stretched but..it's not a great look on what is a decent sized fan platform, engagement etc.

I got stick before from certain posters for asking similar before. There is guidance from UEFA/FA and the supporters trust about the SLO should do and ours just doesn’t meet it.

I questioned why the SLO doesn’t choose to engage with the largest supporter platform. It is also far more balanced than Twitter and Facebook.

[Ivorguy]

7 minutes ago, Henry said:

I got stick before from certain posters for asking similar before. There is guidance from UEFA/FA and the supporters trust about the SLO should do and ours just doesn’t meet it.

I questioned why the SLO doesn’t choose to engage with the largest supporter platform. It is also far more balanced than Twitter and Facebook.

Instructions from on high?

[petehinton]

You can tell it’s international break  

[Mr Popodopolous]

Overall I'm sure Jerry does a good job, the threat wasn't meant as a criticism of him as such but merely noticed that there has been a relative lack of engagement on here of lare.

That is his prerogative  or maybe even club led bit it does seem a relatively accessible way for quick comms.

[richwwtk]

12 hours ago, RedM said:

Not the women's, but consider this, it's his job to attend all the games, it is part of his role. He used to attend all games before he was employed by the club, going back years but now he is very much working and engaging with fans. 

I believe he broke the 1000 consecutive away games barrier last season. Not a single match missed since something like 1985.

Edited October 14, 2023 by richwwtk

[Bristol Rob]

16 hours ago, Mr Popodopolous said:

I don't know whether tbis is the right thread but it adds to a bit of a sense of drift around the club. Feel more to move it to a more appropriate thread if you think it's in the wrong place:

I took a browse of the SLO section:

1) Last login, 19th September 2023.

2) Last question answered 19th September 2023.

3) Question before that, 8th August 2023.

It could be the case that the SLO is badly stretched but..it's not a great look on what is a decent sized fan platform, engagement etc.

To be adding additional balance, SCAT would rather this place wasn't a channel for raising issues either and if you are wanting something added to their agenda (must fall under AOB, woe betide you if your topic would be an actual genuine agenda item), they would prefer it If you sent them a pigeon.

[Wealwayseatcheese]

Through friendship on Facebook Jerry sorted out a problem for me a few weeks back , you wont meet a nicer bloke on all gods earth . 

[REDOXO]

I certainly think if Jerry is on vacation (away from his every day duties) someone needs to step in as temporary SLO while this is the case. 
 

Jerry is a top bloke and I hope everything is ok with him! 
 

 

[phantom]

7 hours ago, Bristol Rob said:

To be adding additional balance, SCAT would rather this place wasn't a channel for raising issues either and if you are wanting something added to their agenda (must fall under AOB, woe betide you if your topic would be an actual genuine agenda item), they would prefer it If you sent them a pigeon.

Absolute rubbish 

[Ziderarmy]

Jerry was superb with the lads team I help coach when he hosted 12 eight year old lads on the 23rd December off a stadium tour a couple of years back.
 

 he kids were on a high what with no school and Christmas a couple of days away, he let them enjoy themselves playing hide and seak in the concourses etc whilst hosting the adults and kids when they have the odd question. 
 

We weren’t rushed and Jerry did this with humour and a smile on his face throughout whilst also talking with true honour and passion. 
 

Thanks again Jerry if you see this. 

[phantom]

23 minutes ago, REDOXO said:

Jerry is a top bloke and I hope everything is ok with him! 

 

 

He's fine, like many others they take leave during an international break 

[BBlockExile]

Jerry simply has a mountain of work and is pretty much the only public facing employee of Bristol City (and probably Bristol Sport).

His workload is overwhelming and those of us who have ever had more work than time in our jobs will completely understand the deeper issues here.

Please be patient and give the fellow a break. 

[RedM]

On 14/10/2023 at 15:33, REDOXO said:

I certainly think if Jerry is on vacation (away from his every day duties) someone needs to step in as temporary SLO while this is the case. 
 

Jerry is a top bloke and I hope everything is ok with him! 
 

 

What? The club aren't going to pay for two SLO's are they! What can be so pressingly urgent that another of the club's employees can't deal with it whilst he is on leave for a couple of days? 

[REDOXO]

1 hour ago, RedM said:

What? The club aren't going to pay for two SLO's are they! What can be so pressingly urgent that another of the club's employees can't deal with it whilst he is on leave for a couple of days? 

I think you May have mis construed-mid read what I said. Particularly as I am always extremely positive about Jerry!! Who has helped me out a lot lately. 
 

No one is suggesting BCFC should employ two SLOs, why would you even think I suggested that in the post!!!?

However other employees step into roles temporarily at every company in the world as you have more than implied! 
 

@phantom did speak to the club regarding the ongoing issues with Bctv video  which was helpful and dealt with and responded to

Perhaps you can explain why you responded to a seven day old nothing post with such vitriol?

 

[Henry]

On 14/10/2023 at 08:37, Bristol Rob said:

To be adding additional balance, SCAT would rather this place wasn't a channel for raising issues either and if you are wanting something added to their agenda (must fall under AOB, woe betide you if your topic would be an actual genuine agenda item), they would prefer it If you sent them a pigeon.

I’m still waiting for feedback on the things I was told would be raised on my behalf. Perhaps the reply is coming back by pigeon.

[phantom]

11 hours ago, Henry said:

I’m still waiting for feedback on the things I was told would be raised on my behalf. Perhaps the reply is coming back by pigeon.

Hi @Henryand others that have raised other questions, the original meeting with the club which was supposed to happen last week was postponed by the SC&T because so many Bristol City / Bristol Sport employees were on leave that we felt it wouldn't have been in our (The supporters) interests to proceed, that meeting has been rearranged for 2pm on Tuesday 31st October. 

Your question has been submitted to the agenda with others from OTIB to be raised that day. 

I'm on leave now until Tuesday (24th) but I've got all the specific questions asked and who to respond to on my work laptop,so when the usual statement is released by the SC&T after the meeting I'll also tag individual responses in that thread. 

The query mentioned above was able to be raised with someone else who isn't on leave but with the growing problems with the service being provided around Robins TV it will also be raised at this upcoming meeting. 

For those who remember him Tommy from Sweden was on the recent SC&T monthly meeting and he raised and went into great detail about the issues him and his friends have been having

As a side issue, Tommy and the Swedish Bristol City Supporters Club branch are coming over on November 25th, but I'll leave the finer details for a future date 

[Mike Hunt-Hertz]

1 hour ago, phantom said:

Hi @Henryand others that have raised other questions, the original meeting with the club which was supposed to happen last week was postponed by the SC&T because so many Bristol City / Bristol Sport employees were on leave that we felt it wouldn't have been in our (The supporters) interests to proceed, that meeting has been rearranged for 2pm on Tuesday 31st October. 

Your question has been submitted to the agenda with others from OTIB to be raised that day. 

I'm on leave now until Tuesday (24th) but I've got all the specific questions asked and who to respond to on my work laptop,so when the usual statement is released by the SC&T after the meeting I'll also tag individual responses in that thread. 

The query mentioned above was able to be raised with someone else who isn't on leave but with the growing problems with the service being provided around Robins TV it will also be raised at this upcoming meeting. 

For those who remember him Tommy from Sweden was on the recent SC&T monthly meeting and he raised and went into great detail about the issues him and his friends have been having

As a side issue, Tommy and the Swedish Bristol City Supporters Club branch are coming over on November 25th, but I'll leave the finer details for a future date 

I miss Tommy. Totally barking, but funny.

[frenchred]

2 hours ago, phantom said:

Hi @Henryand others that have raised other questions, the original meeting with the club which was supposed to happen last week was postponed by the SC&T because so many Bristol City / Bristol Sport employees were on leave that we felt it wouldn't have been in our (The supporters) interests to proceed, that meeting has been rearranged for 2pm on Tuesday 31st October. 

Your question has been submitted to the agenda with others from OTIB to be raised that day. 

I'm on leave now until Tuesday (24th) but I've got all the specific questions asked and who to respond to on my work laptop,so when the usual statement is released by the SC&T after the meeting I'll also tag individual responses in that thread. 

The query mentioned above was able to be raised with someone else who isn't on leave but with the growing problems with the service being provided around Robins TV it will also be raised at this upcoming meeting. 

For those who remember him Tommy from Sweden was on the recent SC&T monthly meeting and he raised and went into great detail about the issues him and his friends have been having

As a side issue, Tommy and the Swedish Bristol City Supporters Club branch are coming over on November 25th, but I'll leave the finer details for a future date 

Phantom thanks for this info and don't take this personally

We are already subjected to awful communication from the club the SC&T should be aiming to do better than them not match them!

We see on various forums and social media about upcoming meetings and where to put our questions etc etc, but why was it not communicated (to my knowledge) that the meeting was cancelled/postponed when people, I presume are waiting for answers?

The SC&T is not the highly thought of organisation we would like and what should be available as directed in the fan led review, simple things such as communication should not really be a problem with the media(s) available

The club already, in my view, only pay lip service to the organisation so everything should be done to include and inform as may fans as possible so the club know it cannot simply ride roughshod over us

In fairness to you at least you come on here and try to keep us informed, why others don't is anyone's guess

 

[phantom]

51 minutes ago, Mike Hunt-Hertz said:

I miss Tommy. Totally barking, but funny.

I'd never seen or spoken to him before, he's totally not what I expected 

I hope to catch up with him on the 25th November 

Just now, frenchred said:

Phantom thanks for this info and don't take this personally

We are already subjected to awful communication from the club the SC&T should be aiming to do better than them not match them!

We see on various forums and social media about upcoming meetings and where to put our questions etc etc, but why was it not communicated (to my knowledge) that the meeting was cancelled/postponed when people, I presume are waiting for answers?

The SC&T is not the highly thought of organisation we would like and what should be available as directed in the fan led review, simple things such as communication should not really be a problem with the media(s) available

The club already, in my view, only pay lip service to the organisation so everything should be done to include and inform as may fans as possible so the club know it cannot simply ride roughshod over us

In fairness to you at least you come on here and try to keep us informed, why others don't is anyone's guess

 

Completely valid points, and I share your feelings

To be honest that was my original driving force to get involved with the SC&T but now I've recently been co-opted on the SC&T board 

In terms of OTIB I believe the problem was  there wasn't anyone with the time to be the link between the two, but I aim to personally look after this going forward 

I hold my hands up that a flippant comment in the past by me raised concerns about me taking all issues seriously, but I can assure everyone even if something doesn't impact me if it impacts another supporter I will definitely be raising the question for them 

I agree that comms is a massive problem with Bristol City / Sport, and the SC&T are restricted what we can report back depending on what we get back 

You are correct that it should have been cascaded the meeting was postponed and again I'll personally ensure things like that are communicated better in the future, but again it's a personal learning experience I appreciate any feedback 

It's a learning experience not only for the SC&T but the club has also gone through lots of staff turnover recently so we're definitely pushing for better comms and admittedly it's early days but the club already recognise mistakes made about kits, badges, electronic tickets etc so hopefully things will improve 

Apologies for the rushed reply just about to travel to London 

[frenchred]

2 minutes ago, phantom said:

I'd never seen or spoken to him before, he's totally not what I expected 

I hope to catch up with him on the 25th November 

Completely valid points, and I share your feelings

To be honest that was my original driving force to get involved with the SC&T but now I've recently been co-opted on the SC&T board 

In terms of OTIB I believe the problem was  there wasn't anyone with the time to be the link between the two, but I aim to personally look after this going forward 

I hold my hands up that a flippant comment in the past by me raised concerns about me taking all issues seriously, but I can assure everyone even if something doesn't impact me if it impacts another supporter I will definitely be raising the question for them 

I agree that comms is a massive problem with Bristol City / Sport, and the SC&T are restricted what we can report back depending on what we get back 

You are correct that it should have been cascaded the meeting was postponed and again I'll personally ensure things like that are communicated better in the future, but again it's a personal learning experience I appreciate any feedback 

It's a learning experience not only for the SC&T but the club has also gone through lots of staff turnover recently so we're definitely pushing for better comms and admittedly it's early days but the club already recognise mistakes made about kits, badges, electronic tickets etc so hopefully things will improve 

Apologies for the rushed reply just about to travel to London 

Appreciate the reply and the points you raise

Thank you for your efforts

[cheddarwedlocker]

Spoke to Jerry at Leeds and he was emphasising with the fact he can’t catch a breath at the minute. Let the man live