DolmanGaz Posted August 13 Share Posted August 13 fingers crossed ours all update fairly soon as few of us need to transfer tickets and nothing showing up in the wallet yet! Quote Link to comment Share on other sites More sharing options...
eardun Posted August 13 Share Posted August 13 (edited) 4 minutes ago, DolmanGaz said: fingers crossed ours all update fairly soon as few of us need to transfer tickets and nothing showing up in the wallet yet! Email from City with digital season tickets tomorrow Edited August 13 by eardun Quote Link to comment Share on other sites More sharing options...
Ziderarmy Posted August 13 Share Posted August 13 2 minutes ago, eardun said: Email from City with digital season tickets tomorrow How do you know that? Quote Link to comment Share on other sites More sharing options...
eardun Posted August 13 Share Posted August 13 (edited) 1 hour ago, Ziderarmy said: How do you know that? City whatsapp message yesterday: Edited August 13 by eardun 1 Quote Link to comment Share on other sites More sharing options...
RoystonFoote'snephew Posted August 14 Share Posted August 14 Digital season ticket received and downloaded into Google Wallet. Quote Link to comment Share on other sites More sharing options...
ralphindevon Posted August 14 Share Posted August 14 Email received and wallet updated with Millwall game showing. Even got the right KO time! Quote Link to comment Share on other sites More sharing options...
Loco Rojo Posted August 14 Share Posted August 14 On 12/08/2024 at 14:43, Sleepy1968 said: Let's hope so. As long as someone else is in the same situation, I feel okay about it . I just added a digital ticket for tomorrow's game without issue. So presumably it will ne the same sort of thing via email, if it hasn't done it on its own at some point. If worst comes to worst, we might have to try to use the barcode to gain entry. My ST email has arrived today to download so hopefully yours has too. 1 Quote Link to comment Share on other sites More sharing options...
Davefevs Posted August 14 Share Posted August 14 (edited) For info, any iPhone users see a blank match 1st Aug, just go into pass details, switch off auto updates, switch back on and Millwall appears. I didn’t wait for email. Edited August 14 by Davefevs 1 2 Quote Link to comment Share on other sites More sharing options...
1960maaan Posted August 14 Share Posted August 14 7 minutes ago, Davefevs said: For info, any iPhone users see a blank match 1st Aug, just go into pass details, switch off auto updates, switch back on and Millwall appears. I didn’t wait for email. Where as I read the email , didn't know how to refresh so clicked on download and now I have 2 copies showing. Not sure I will want to see many games twice. 1 Quote Link to comment Share on other sites More sharing options...
italian dave Posted August 14 Share Posted August 14 And I followed instructions, have got the Millwall game ticket, but if I put “hide expired passes” back on the Millwall game disappears into expired but the Willem game has re-appeared on my current passes………??? Quote Link to comment Share on other sites More sharing options...
Sleepy1968 Posted August 14 Share Posted August 14 39 minutes ago, Loco Rojo said: My ST email has arrived today to download so hopefully yours has too. Thanks Loco. It has, and has updated correctly from the download. Quote Link to comment Share on other sites More sharing options...
Red Exile Posted August 14 Share Posted August 14 Lest anyone else is in the same position I've not received an email as yet - and despite switching on and off the auto updates the pass on my iPhone still has no matches loaded and a now out of date seat number. Quote Link to comment Share on other sites More sharing options...
RedLionLad Posted August 14 Share Posted August 14 Physical ticket updated today Quote Link to comment Share on other sites More sharing options...
REDOXO Posted August 14 Author Share Posted August 14 Ok. I need some help here! I have my new season passed with the first game missing as I have transferred both mine to my brother. All fine n dandy so far. My season tickets are in my wallet but they are in a bit that says ‘expired’ despite the right KO and game etc. Hiw do I move them to “current” in my iPhone. Any help appreciated! Quote Link to comment Share on other sites More sharing options...
BCFC11 Posted August 14 Share Posted August 14 1 hour ago, Red Exile said: Lest anyone else is in the same position I've not received an email as yet - and despite switching on and off the auto updates the pass on my iPhone still has no matches loaded and a now out of date seat number. Me too. 1 Quote Link to comment Share on other sites More sharing options...
Red Army 75 Posted August 14 Share Posted August 14 (edited) Not bad at all Edited August 14 by Red Army 75 1 Quote Link to comment Share on other sites More sharing options...
DSTAF Posted August 14 Share Posted August 14 32 minutes ago, Red Army 75 said: Not bad at all Pretty damn good I'd say. Is that higher than this point last year? Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted August 15 Admin Share Posted August 15 Just received my email with a link to my new electronic membership card Quote Link to comment Share on other sites More sharing options...
Redminster Posted August 15 Share Posted August 15 4 minutes ago, phantom said: Just received my email with a link to my new electronic membership card Yes me too. With my daughter's membership I bought the two free tickets for the Coventry game on 24th but I don't have the option to add a ticket to the Wallet, that is blanked out for now. Any ideas... or is this going to come through closer to the game? Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted August 15 Admin Share Posted August 15 13 minutes ago, Redminster said: Yes me too. With my daughter's membership I bought the two free tickets for the Coventry game on 24th but I don't have the option to add a ticket to the Wallet, that is blanked out for now. Any ideas... or is this going to come through closer to the game? In the past these tend to come active about the Wednesday before the game, won't be until it's the next home game 1 Quote Link to comment Share on other sites More sharing options...
Pie Eater Posted August 15 Share Posted August 15 Is there a way to refresh the ticket in Andriod, I am still seeing last seasons details as I have moved seats. Match still showing blank and 1st August Quote Link to comment Share on other sites More sharing options...
eardun Posted August 15 Share Posted August 15 5 minutes ago, Pie Eater said: Is there a way to refresh the ticket in Andriod, I am still seeing last seasons details as I have moved seats. Match still showing blank and 1st August Have you downloaded the season ticket from the email you received yesterday? I would expect you need to do that as you have moved seats. 1 Quote Link to comment Share on other sites More sharing options...
Red Exile Posted August 15 Share Posted August 15 3 minutes ago, Pie Eater said: Is there a way to refresh the ticket in Andriod, I am still seeing last seasons details as I have moved seats. Match still showing blank and 1st August I had the same issue with my iPhone. Couldn't get the old pass with the old seat number to refresh. Turned out what I needed to do was add the new season pass using the link in the email, as if I'd never had a pass previously. All worked immediately. Last season's now only appears if I look at expired passes. Quote Link to comment Share on other sites More sharing options...
Wallystreet Posted August 15 Share Posted August 15 5 minutes ago, eardun said: Have you downloaded the season ticket from the email you received yesterday? I would expect you need to do that as you have moved seats. That worked for mine and I've moved seats. Quote Link to comment Share on other sites More sharing options...
italian dave Posted August 15 Share Posted August 15 22 hours ago, REDOXO said: Ok. I need some help here! I have my new season passed with the first game missing as I have transferred both mine to my brother. All fine n dandy so far. My season tickets are in my wallet but they are in a bit that says ‘expired’ despite the right KO and game etc. Hiw do I move them to “current” in my iPhone. Any help appreciated! Mine was like that for a few hours, then seemed to right itself. If it’s still the same try switching ‘hide expired passes’ (in settings) off and on. Same for the ‘automatic updates’ (top right of the pass) . And the phone off and on. See if that does it! 1 Quote Link to comment Share on other sites More sharing options...
Pie Eater Posted August 15 Share Posted August 15 And as if by magic I have just received the email. All updated , email had a link to add to wallet. Sorted thanks for the replies. 1 Quote Link to comment Share on other sites More sharing options...
REDOXO Posted August 15 Author Share Posted August 15 21 minutes ago, italian dave said: Mine was like that for a few hours, then seemed to right itself. If it’s still the same try switching ‘hide expired passes’ (in settings) off and on. Same for the ‘automatic updates’ (top right of the pass) . And the phone off and on. See if that does it! Yes mine corrected itself too! Thanks for letting me know. 1 Quote Link to comment Share on other sites More sharing options...
Topper 123 Posted August 15 Share Posted August 15 On 14/08/2024 at 17:59, DSTAF said: Pretty damn good I'd say. Is that higher than this point last year? Yes I believe it’s about 1000 more than this stage last year with half season to go at Xmas we could hit 15000 Quote Link to comment Share on other sites More sharing options...
BCFC1959 Posted August 15 Share Posted August 15 On 14/08/2024 at 16:05, RedLionLad said: Physical ticket updated today I thought that those who held a Season Card would be issued with a new card this season - still waiting for mine and my Gransons Quote Link to comment Share on other sites More sharing options...
BCFC11 Posted August 15 Share Posted August 15 56 minutes ago, BCFC1959 said: I thought that those who held a Season Card would be issued with a new card this season - still waiting for mine and my Gransons Not as far as I know, last seasons just being renewed/updated. Quote Link to comment Share on other sites More sharing options...
Betty Swallocks Posted August 15 Share Posted August 15 1 hour ago, BCFC1959 said: I thought that those who held a Season Card would be issued with a new card this season - still waiting for mine and my Gransons You use the same cards as last season. Quote Link to comment Share on other sites More sharing options...
BCFC1959 Posted August 15 Share Posted August 15 13 minutes ago, BCFC11 said: Not as far as I know, last seasons just being renewed/updated. 2 minutes ago, Betty Swallocks said: You use the same cards as last season. Thanks - Both me and my grandson moved age category this season so hope that doesn't affect anything Quote Link to comment Share on other sites More sharing options...
Meh Posted August 15 Share Posted August 15 Thought this may be of interest for anybody forwarding tickets. I did this in week for Coventry and whilst the ticket changed owner they never got the email. Went in 2 days later and tried to do it again and that was when I noticed on the final screen where I used to just scroll down and click “send ticket” (or whatever it says) there is now a new box alongside the new owners name with a drop down field. When you select the only option in the choices and only then is when it then shows the email addy the ticket will be sent too (which presumably you could change if needed so good idea I guess). The issue is though that you can still unwittingly forward ticket without adding the email cos the final button is active and not greyed out. Just FYI as it could explain if your forwarded tickets don’t arrive with new owner !! 1 Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted August 16 Admin Share Posted August 16 15 hours ago, BCFC1959 said: I thought that those who held a Season Card would be issued with a new card this season - still waiting for mine and my Gransons Only new cards if moving to a new seat Quote Link to comment Share on other sites More sharing options...
Bristol Rob Posted August 16 Share Posted August 16 It's amazing and surprising when everything works as it should do. This isn't the Club I have appreciated. Quote Link to comment Share on other sites More sharing options...
BCFC1959 Posted August 16 Share Posted August 16 1 hour ago, phantom said: Only new cards if moving to a new seat Thanks Quote Link to comment Share on other sites More sharing options...
Gimme Shelton Posted August 16 Share Posted August 16 3 hours ago, phantom said: Only new cards if moving to a new seat Just had a new card in the post and I'm not changing seat ! Quote Link to comment Share on other sites More sharing options...
Sleepy1968 Posted August 16 Share Posted August 16 21 minutes ago, Gimme Shelton said: Just had a new card in the post and I'm not changing seat ! That's what you think 3 Quote Link to comment Share on other sites More sharing options...
BCFC1959 Posted August 16 Share Posted August 16 1 hour ago, Gimme Shelton said: Just had a new card in the post and I'm not changing seat ! Club just advised me that as I moved age category they issued a new cards for me and my grandson- which have not turned up. So have issued e-tickets for next 2 home games. However, if/when card arrives I am unable to use it until the Oxford game and was told that I would be unable to claim any concessions for food or drink. Why couldn't the club email to advise that new cards were issued last week - at least individuals would have been aware - if I hadn't contacted the club this morning I would never have known Quote Link to comment Share on other sites More sharing options...
Wilksi Posted August 16 Share Posted August 16 5 hours ago, phantom said: Only new cards if moving to a new seat We have done some switch arounds with our seats, none of us are in the same seat number as last year, game is tomorrow and no new cards have arrived. Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted August 16 Admin Share Posted August 16 25 minutes ago, Wilksi said: We have done some switch arounds with our seats, none of us are in the same seat number as last year, game is tomorrow and no new cards have arrived. I'd advise getting there in enough time for any problems Seems to be a very inconsistent roll out of replacement / new cards etc 1 Quote Link to comment Share on other sites More sharing options...
kiwicolin Posted August 16 Share Posted August 16 We changed seats for this season so we had to have new physical season cards . The club have said they are in the post but they haven't arrived yet. We are getting worried . If they don't arrive tomorrow morning, then we will have to go to the office and get a replacement. Quote Link to comment Share on other sites More sharing options...
Wilksi Posted August 16 Share Posted August 16 1 hour ago, phantom said: I'd advise getting there in enough time for any problems Seems to be a very inconsistent roll out of replacement / new cards etc Called the club, they emailed out printable tickets now. 43 minutes ago, kiwicolin said: We changed seats for this season so we had to have new physical season cards . The club have said they are in the post but they haven't arrived yet. We are getting worried . If they don't arrive tomorrow morning, then we will have to go to the office and get a replacement. Call the club, or get there early tomorrow and they will provide printable tickets. that's what I just did. Quote Link to comment Share on other sites More sharing options...
kiwicolin Posted August 16 Share Posted August 16 5 minutes ago, Wilksi said: Called the club, they emailed out printable tickets now. Call the club, or get there early tomorrow and they will provide printable tickets. that's what I just did. We always get there early so we will do that. Thanks Quote Link to comment Share on other sites More sharing options...
Gratz260689 Posted August 16 Share Posted August 16 (edited) Evening, just gone to my wallet to see if tomorrows game had been updated and they haven’t? Anyone else have the same problem? actually just noticed it hasn’t updated from last season as we have moved seats anyone know what I can do? Edited August 16 by Gratz260689 Adding Quote Link to comment Share on other sites More sharing options...
eardun Posted August 16 Share Posted August 16 1 hour ago, Gratz260689 said: Evening, just gone to my wallet to see if tomorrows game had been updated and they haven’t? Anyone else have the same problem? actually just noticed it hasn’t updated from last season as we have moved seats anyone know what I can do? Have you had the email to download to your wallet? Quote Link to comment Share on other sites More sharing options...
italian dave Posted August 16 Share Posted August 16 1 hour ago, Gratz260689 said: Evening, just gone to my wallet to see if tomorrows game had been updated and they haven’t? Anyone else have the same problem? actually just noticed it hasn’t updated from last season as we have moved seats anyone know what I can do? If you’ve renewed (and if not, that’s the problem!) you should have had an email that sets it all out fairly well. Quote Link to comment Share on other sites More sharing options...
RedLionLad Posted August 16 Share Posted August 16 Modern technology. Always problematic. Never straightforward. Quote Link to comment Share on other sites More sharing options...
kiwicolin Posted August 16 Share Posted August 16 Bloody post is a pain Quote Link to comment Share on other sites More sharing options...
The Happy Farmer Posted August 17 Share Posted August 17 My season ticket came in the post on Friday of this week i paid for it in march talk about just in time Quote Link to comment Share on other sites More sharing options...
elhombrecito Posted August 17 Share Posted August 17 13 hours ago, RedLionLad said: Modern technology. Always problematic. Never straightforward. Unlike the people with old-fashioned physical cards, which haven't arrived in time... Quote Link to comment Share on other sites More sharing options...
archie andrews Posted August 17 Share Posted August 17 Cant beat turning up on the day and paying at the turnstiles like the old days... 1 Quote Link to comment Share on other sites More sharing options...
RedLionLad Posted August 17 Share Posted August 17 5 hours ago, elhombrecito said: Unlike the people with old-fashioned physical cards, which haven't arrived in time... That would only be new ST holders. Quote Link to comment Share on other sites More sharing options...
Bar BS3 Posted August 17 Share Posted August 17 6 hours ago, The Happy Farmer said: My season ticket came in the post on Friday of this week i paid for it in march talk about just in time When did you feel that you needed to receive a ticket that wasn't needed until today.? Quote Link to comment Share on other sites More sharing options...
Red-Robbo Posted August 17 Share Posted August 17 Absolute chaos this afternoon. Many phone tickets and card tickets not working. Thank f I got to the club much earlier than usual as I had to wait in a queue of about 150 people having the same problem as me. As I got near the counter, my ticket, which I had clicked for from the email link on Tuesday, miraculously updated. Got to my seat exactly at kick-off. If I was one of the dozens queueing behind me, I'd have been annoyed to miss Mehmeti's goal. 1 Quote Link to comment Share on other sites More sharing options...
kiwicolin Posted August 17 Share Posted August 17 Guess what ? When we arrived home after today's game, our season tickets were in the post box. Typical Quote Link to comment Share on other sites More sharing options...
eardun Posted August 17 Share Posted August 17 2 hours ago, Red-Robbo said: Absolute chaos this afternoon. Many phone tickets and card tickets not working. Thank f I got to the club much earlier than usual as I had to wait in a queue of about 150 people having the same problem as me. As I got near the counter, my ticket, which I had clicked for from the email link on Tuesday, miraculously updated. Got to my seat exactly at kick-off. If I was one of the dozens queueing behind me, I'd have been annoyed to miss Mehmeti's goal. Any idea what the cause was? Do you think people hadn’t updated their phone wallets before the match? Must admit I didn’t notice the problems and in fact my phone turned the turnstile green instantly (more quickly than last season). Quote Link to comment Share on other sites More sharing options...
Red-Robbo Posted August 17 Share Posted August 17 3 hours ago, eardun said: Any idea what the cause was? Do you think people hadn’t updated their phone wallets before the match? Must admit I didn’t notice the problems and in fact my phone turned the turnstile green instantly (more quickly than last season). I was in a vast queue at the ticket iffice, but luckily just before I got to the window the Google wallet on my phone suddenly updated. Technical glitches happen and I understand them, but it would help if the club, having sold the SCs in April, didn't always wait until the last sodding minute before sending out the new links. Quote Link to comment Share on other sites More sharing options...
Harvey86 Posted August 18 Share Posted August 18 I missed both Mehmeti AND Armstrongs goals waiting in the ticket office queue as my dads physical season card hadn’t updated, despite getting an email from the club mid week to say the old card was fine- seemed to be a few others with the same issue too. Stewards had no interest letting us in and solving the problem afterwards- I do get why, but still very irritating when I could easily prove that we’d renewed. They printed off tickets for this week and next and said a new card would be going out in the post. Not sure why that’s necessary. Quote Link to comment Share on other sites More sharing options...
Red-Robbo Posted August 18 Share Posted August 18 5 minutes ago, Harvey86 said: I missed both Mehmeti AND Armstrongs goals waiting in the ticket office queue as my dads physical season card hadn’t updated, despite getting an email from the club mid week to say the old card was fine- seemed to be a few others with the same issue too. Stewards had no interest letting us in and solving the problem afterwards- I do get why, but still very irritating when I could easily prove that we’d renewed. They printed off tickets for this week and next and said a new card would be going out in the post. Not sure why that’s necessary. That's so poor. I'd want a refund for yesterday's game. 1 Quote Link to comment Share on other sites More sharing options...
Mr Popodopolous Posted August 18 Share Posted August 18 One or two should Tweet Piercy about this (if they haven't already). His Reporting is generally excellent but there is a bit of A and B here probably, but he only mentioned A. 1 Quote Link to comment Share on other sites More sharing options...
Harvey86 Posted August 18 Share Posted August 18 1 minute ago, Red-Robbo said: That's so poor. I'd want a refund for yesterday's game. Don’t know if Uncle Steve can afford it tbf 1 Quote Link to comment Share on other sites More sharing options...
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