Redhyde Posted June 13, 2005 Share Posted June 13, 2005 I'd like to thank him for his dedication to um...........er..........and his efforts in .............whistle..........and finally i'd like to thank him for.............LEAVING! Link to comment Share on other sites More sharing options...
openEnd Posted June 13, 2005 Share Posted June 13, 2005 I'd like to thank him for his dedication to um...........er..........and his efforts in .............whistle..........and finally i'd like to thank him for.............LEAVING!←I'm having a whip round for Dickie, I'll pencil you in for a fiver? Link to comment Share on other sites More sharing options...
Redhyde Posted June 13, 2005 Author Share Posted June 13, 2005 I'm having a whip round for Dickie, I'll pencil you in for a fiver? ←You can put it in the toiletroll in your avatar. Link to comment Share on other sites More sharing options...
Dave L Posted June 13, 2005 Share Posted June 13, 2005 You can put it in the toiletroll in your avatar.←Actually, I would like to pass on sincere best wishes to Richard Gould in his new job.I have worked with him quite closely over the past couple of years in connection with the Tinnion night and the testimonial season, and have always found him to be helpful, generous with his time, supportive and hard working.Good luck Richard. Link to comment Share on other sites More sharing options...
Reddrive Posted June 13, 2005 Share Posted June 13, 2005 Actually, I would like to pass on sincere best wishes to Richard Gould in his new job.Good luck Richard.←Same here. Always had time to talk and would do what he could to help if you had a problem . All the best . Link to comment Share on other sites More sharing options...
Guest stfc_dave Posted June 13, 2005 Share Posted June 13, 2005 Richard,You sound pretty rubbishLove Dave Link to comment Share on other sites More sharing options...
Guest MaloneFM Posted June 13, 2005 Share Posted June 13, 2005 Same here. Always had time to talk and would do what he could to help if you had a problem . All the best .←You're his mate when you talk to him. When he's gone away you call him 'Gouldy Gouldy Gouldy' and do the fingers to his back Link to comment Share on other sites More sharing options...
Guest Neo Posted June 13, 2005 Share Posted June 13, 2005 I particularly liked his talking and all round communication on the badge he wanted us to adopt before buggering off.Did he hate us that much? Thank god he failed! Link to comment Share on other sites More sharing options...
cider head Posted June 13, 2005 Share Posted June 13, 2005 I particularly liked his talking and all round communication on the badge he wanted us to adopt before buggering off.Did he hate us that much? Thank god he failed!←hmmmm makes you wonder Link to comment Share on other sites More sharing options...
lukejones2 Posted June 13, 2005 Share Posted June 13, 2005 Good honest mistake. We all make them! I genuinely think he wanted the best for the club and he'd be the first to admit his error of judgement there!!!In response to the initial post, to fill the gaps you could thank Richard for:Increasing the number of ST holders.Giving time to the fans in the form of the FCF and the Ask Steve L forum replies.Increasing the turnover from the club shop.Possibly (as I'm not sure of his input)for increasing catering turnover despite a poor provider in Lindley.Progressing the stand development to the stage it is currently at.Introducing the "match DVDs".Just a few off the top of my head. Cheers Richard! Link to comment Share on other sites More sharing options...
openEnd Posted June 13, 2005 Share Posted June 13, 2005 Good honest mistake. We all make them! I genuinely think he wanted the best for the club and he'd be the first to admit his error of judgement there!!!In response to the initial post, to fill the gaps you could thank Richard for:Increasing the number of ST holders.Giving time to the fans in the form of the FCF and the Ask Steve L forum replies.Increasing the turnover from the club shop.Possibly (as I'm not sure of his input)for increasing catering turnover despite a poor provider in Lindley.Progressing the stand development to the stage it is currently at.Introducing the "match DVDs".Just a few off the top of my head. Cheers Richard!←Not forgetting his involvment in the apparent lust to screw every last penny out of supporters. £1 to use a debit/credit card, £2 if the transaction is greater that £30. Top prices for 3rd rate merchandise. Top prices for 3rd rate refreshments...I particularly enjoyed his circumnavigation of questions posed on the SL/CS forum, usually totally missing the main thrust of the post whilst touting lines such as 'Compared to other clubs, we are ... blah, blah'Just a few off the top of my head.Oooh almost forgot to mention his god awful badge designed on the club etch-a-sketch. Link to comment Share on other sites More sharing options...
Br 1st ol Posted June 13, 2005 Share Posted June 13, 2005 Speaking as someone in the marketing business, my contribution to this thread is congratulate Richard on an excllent job at BCFC and to wish him well in a more senior position at Somerset.He was always willing to listen to ideas and act on them....a most valuable trait.He will (continue to) do well.... Link to comment Share on other sites More sharing options...
Guest stroud reds on tour Posted June 13, 2005 Share Posted June 13, 2005 i thank him for leaving but nothing else did he actually do anything for this club? the worst of all was that he was responsible for the cantine and we ran out of drinks every ######g game! Link to comment Share on other sites More sharing options...
Evocare Posted June 13, 2005 Share Posted June 13, 2005 Never knew him, but he put time in for the club, so best wishes to him Link to comment Share on other sites More sharing options...
England Posted June 13, 2005 Share Posted June 13, 2005 One of many to leave the sinking ship? Link to comment Share on other sites More sharing options...
Somerset Red Posted June 13, 2005 Share Posted June 13, 2005 Never knew him, but he put time in for the club, so best wishes to him ←It was his job, he got paid for it. Link to comment Share on other sites More sharing options...
lukejones2 Posted June 13, 2005 Share Posted June 13, 2005 Not forgetting his involvment in the apparent lust to screw every last penny out of supporters. £1 to use a debit/credit card, £2 if the transaction is greater that £30. Top prices for 3rd rate merchandise. Top prices for 3rd rate refreshments...I particularly enjoyed his circumnavigation of questions posed on the SL/CS forum, usually totally missing the main thrust of the post whilst touting lines such as 'Compared to other clubs, we are ... blah, blah'Just a few off the top of my head.Oooh almost forgot to mention his god awful badge designed on the club etch-a-sketch.←I mentioned the badge above but you are right, introducing a fee for credit card purchases to cover the club's spiralling bank charges was certainly a good idea! Anything to help keep the club afloat!Actually, you are also right to congratulate him on his extensive research of our position in comparison to our copmpetitors. I hope he passes on his contacts book. Link to comment Share on other sites More sharing options...
lukejones2 Posted June 13, 2005 Share Posted June 13, 2005 One of many to leave the sinking ship?←Many??Sinking??feel free to explain... Link to comment Share on other sites More sharing options...
Dollymarie Posted June 13, 2005 Share Posted June 13, 2005 I'd like to thank him for helping me find Helen from the ticket office so I could get my play off final tickets.And very helpful he was too!Dollymarie Link to comment Share on other sites More sharing options...
zookeeper Posted June 13, 2005 Share Posted June 13, 2005 As a fan turning up to watch the team I am dissapointed by the changes that he has made and the areas that he has not been able to improve. The catering situation was terrible last season and he quite rightly gets slated for it. How do we miss out on such a great revenue source?However he was an imprortant member of a team that has improved the financial stability of the club and he should be praised for this. Link to comment Share on other sites More sharing options...
lukejones2 Posted June 13, 2005 Share Posted June 13, 2005 I'd like to thank him for helping me find Helen from the ticket office so I could get my play off final tickets.And very helpful he was too!Dollymarie←Pity about Helen who I have had a few run ins with!! Now thats someone who could do with some customer service training in my humblest of opinions!!Rant over. Link to comment Share on other sites More sharing options...
Dollymarie Posted June 13, 2005 Share Posted June 13, 2005 I find you just give her as good as you get.Having one of those days where I am saying the complete opposite to you arent I?Oh and have they said who will be replacing him?Dollymarie Link to comment Share on other sites More sharing options...
openEnd Posted June 13, 2005 Share Posted June 13, 2005 I mentioned the badge above but you are right, introducing a fee for credit card purchases to cover the club's spiralling bank charges was certainly a good idea! Anything to help keep the club afloat!Actually, you are also right to congratulate him on his extensive research of our position in comparison to our copmpetitors. I hope he passes on his contacts book.←You mean the bank charges £2.00 to process a POS payment? It don't sound like covering costs to me, more like a lucrative sideline.It's reassuring to know you have supporters best interests/issues at heart, I hope you are as forthright in your FCF capacity. Link to comment Share on other sites More sharing options...
zookeeper Posted June 13, 2005 Share Posted June 13, 2005 You mean the bank charges £2.00 to process a POS payment? It don't sound like covering costs to me, more like a lucrative sideline.It's reassuring to know you have supporters best interests/issues at heart, I hope you are as forthright in your FCF capacity.←I think it also covers the admin time. It must take ages for them to teach each new member of staff how to use those machines and of course the cost of putting them in an envelope and writing the persons name on it. Link to comment Share on other sites More sharing options...
Evocare Posted June 13, 2005 Share Posted June 13, 2005 It was his job, he got paid for it.←Sure he did Link to comment Share on other sites More sharing options...
Stedge Posted June 13, 2005 Share Posted June 13, 2005 Just out of interest in post #18 lukejones2 quotes England, yet in the quote box it says teepee, why is this? Link to comment Share on other sites More sharing options...
lukejones2 Posted June 13, 2005 Share Posted June 13, 2005 Just out of interest in post #18 lukejones2 quotes England, yet in the quote box it says teepee, why is this?←Its his old user name.. he's never really changed so I still think of him as Teepee... no real reason! Link to comment Share on other sites More sharing options...
lukejones2 Posted June 13, 2005 Share Posted June 13, 2005 You mean the bank charges £2.00 to process a POS payment? It don't sound like covering costs to me, more like a lucrative sideline.It's reassuring to know you have supporters best interests/issues at heart, I hope you are as forthright in your FCF capacity.←OK - it's been a while since I worked where I had to worry about this sort of thing but when I did, I seem to recall that certain cards attracted a fee of £1.50 per transaction for the seller and that others charged 3% of any transaction (ie £30 is around £1). Bearing in mind the fact that the club also have to rent the machinery etc, and that I had to pay £4 per ticket booking fee recently for my REM tickets, similar for my Oasis tickets and not much different for my Eminem tickets, I think the charge is a fair one,I buy all of my tickets by credit card and therefore have to pay this fee when I do (ST excepted) and I think it is fair that the people who use the credit card facilities pay for them rather than the club feeling the need to increase ticket prices for everyone. I think that this method is probably the best for the fans and is fair.So yes, I am as forthright in my capacity as an FCF member, if I have a view I will put it forward and I would put forward the view of any supporter who asked me to do so for them in a sensible manner. I have my opinions, I am not afraid to voice them (as I think yuo may have noticed because we have disagreed a few times I feel ) but I am also not afraid to listen to counter arguments and opposite opinions. Link to comment Share on other sites More sharing options...
zookeeper Posted June 13, 2005 Share Posted June 13, 2005 OK - it's been a while since I worked where I had to worry about this sort of thing but when I did, I seem to recall that certain cards attracted a fee of £1.50 per transaction for the seller and that others charged 3% of any transaction (ie £30 is around £1). Bearing in mind the fact that the club also have to rent the machinery etc, and that I had to pay £4 per ticket booking fee recently for my REM tickets, similar for my Oasis tickets and not much different for my Eminem tickets, I think the charge is a fair one,←This is how the booking agents make there money by charging more than the banks will. I don't blame the club for doing so but it's not just to cover the costs! Link to comment Share on other sites More sharing options...
lukejones2 Posted June 13, 2005 Share Posted June 13, 2005 This is how the booking agents make there money by charging more than the banks will. I don't blame the club for doing so but it's not just to cover the costs!←There may be fat in the charges as the figures I mentioned (which may not be quite correct any more) illustrate. But I believe it is just to make a round number.. if you halved the fees to 50p and £1 then they wouldnt cover the charges.. Link to comment Share on other sites More sharing options...
richieb Posted June 13, 2005 Share Posted June 13, 2005 Good luck Richard.I always found his door open & was always willing to listen & discuss.Didn't always agree & when it's the bottom line that is the final judging factor.Got the off field activities moving & put in a great deal of effort.We were getting the fans voice heard.good luck.Don't forget that richieb is a Somerset fan !! Link to comment Share on other sites More sharing options...
openEnd Posted June 13, 2005 Share Posted June 13, 2005 Don't forget that richieb is a Somerset fan !!←After some freebie tickets then Richie?FCF = cliquey, I wonder how some supporters come to such a conclusion? Link to comment Share on other sites More sharing options...
lukejones2 Posted June 14, 2005 Share Posted June 14, 2005 FCF = cliquey, I wonder how some supporters come to such a conclusion? ←Big jumps I reckon... people not accepting the opinions and honest statements of others at face value?... Link to comment Share on other sites More sharing options...
Redhyde Posted June 14, 2005 Author Share Posted June 14, 2005 Big jumps I reckon... people not accepting the opinions and honest statements of others at face value?...←It doesn't really matter what your honest opinions and statements are when a distinct lack of power is seen when regarding the FCF by some.In regards to the shirt and badge.If the FCF was consulted and listened to by RG then either he didn't listen or he did listen showing that the FCF isn't representational of the majority of the fans, because those decisions were clearly mistakes. Either way there isn't any point in it being there. It's great that people want to put the effort in for our club but my perception is that it isn't anymore effective than this forum for instance.RG's job was to make the key decisions on the marketing front not the fans. The ones he did make were wrong, not all of them but enough for me to believe there are better men for the job. From what people say he seems to have been a nice bloke but i'd rather an effective bloke in charge.Season tickets make sense for regular fans and implementing directdebit so anyone who wants them can now afford it was a good idea but was it his? Increasing the gate above what it would be normally is his responsibility and he has to do this despite the on field matters. I haven't seen this.It's his job to improve catering for the club and to hire the corrrect business to do it. Revenue up, quality has stayed the same if not got worse.Listening to the fans DVD's etc. Part of his job is to increase revenue and consulting the fans helps to do this. Did he come up with the dvd idea?I'd like to know what RG did more than anyone else would have? Link to comment Share on other sites More sharing options...
Guest Heathy33 Posted June 14, 2005 Share Posted June 14, 2005 I'd like to know what RG did more than anyone else would have?←You can also add the cock up regarding the status of City 2000 members for priority ticket allocation in to the pot too. Dicky swore blind that nothing had changed yet there was an advert on the web site saying the opposite.Next!!! Link to comment Share on other sites More sharing options...
tompo Posted June 14, 2005 Share Posted June 14, 2005 It doesn't really matter what your honest opinions and statements are when a distinct lack of power is seen when regarding the FCF by some.In regards to the shirt and badge.If the FCF was consulted and listened to by RG then either he didn't listen or he did listen showing that the FCF isn't representational of the majority of the fans, because those decisions were clearly mistakes. Either way there isn't any point in it being there. It's great that people want to put the effort in for our club but my perception is that it isn't anymore effective than this forum for instance.RG's job was to make the key decisions on the marketing front not the fans. The ones he did make were wrong, not all of them but enough for me to believe there are better men for the job. From what people say he seems to have been a nice bloke but i'd rather an effective bloke in charge.Season tickets make sense for regular fans and implementing directdebit so anyone who wants them can now afford it was a good idea but was it his? Increasing the gate above what it would be normally is his responsibility and he has to do this despite the on field matters. I haven't seen this.It's his job to improve catering for the club and to hire the corrrect business to do it. Revenue up, quality has stayed the same if not got worse.Listening to the fans DVD's etc. Part of his job is to increase revenue and consulting the fans helps to do this. Did he come up with the dvd idea?I'd like to know what RG did more than anyone else would have?←Just following your line of reasoning.Did he come up with the badge or shirt idea? Link to comment Share on other sites More sharing options...
Guest Far Far Away... Posted June 14, 2005 Share Posted June 14, 2005 i spoke with richard gould a fews weeks ago about a the attitude of the city ticket office staff. Ok he sent me a free retro shirt after my email but as was pointed out earlier he was quite arrogant and did not want to do it - so lost complete touch with the fans me thinks....c ya, don't wanna be ya lmfao.............. Link to comment Share on other sites More sharing options...
Guest DrFaustus Posted June 14, 2005 Share Posted June 14, 2005 I'd like to thank him for the music, the songs we're singing.And also all the joy they're bringing. Link to comment Share on other sites More sharing options...
openEnd Posted June 14, 2005 Share Posted June 14, 2005 I'd like to thank him for the music, the songs we're singing.And also all the joy they're bringing.←How about?Gimme! Gimme! Gimme!Money, Money, Money Link to comment Share on other sites More sharing options...
Redhyde Posted June 14, 2005 Author Share Posted June 14, 2005 Just following your line of reasoning.Did he come up with the badge or shirt idea?←You are right to point that out i didn't go in depth enough. following my logic I could understand how you could assume it wasn't his idea. If not him then did the fans? because i certainly didn't want to change the badge to THAT did you? If he didn't who the hell did?The shirt was designed by TFG but he had the final say on what was the chosen design, that's why he was paid by the club. wrong decision. Link to comment Share on other sites More sharing options...
dragonreds Posted June 14, 2005 Share Posted June 14, 2005 if your rem tickets are for the cardiff gig any chance of a lift Link to comment Share on other sites More sharing options...
Gerry Gows' Tash Posted June 14, 2005 Share Posted June 14, 2005 I think it also covers the admin time. It must take ages for them to teach each new member of staff how to use those machines and of course the cost of putting them in an envelope and writing the persons name on it.←Whatever they are training them it isn't working - when I renewed my season ticket it still took two of them (one working the machine and one watching her working the machine) to process a simple transaction. Having used the shop a number of times I've always found the staff inefficient, unhelpfull, disinterested and rude, and it's not just me, others on here have said similar. They seem to think that they don't have to make an effort because they are selling to fans. If it were any other shop I'd walk out and take my business elswhere. RG was alledgedly responsible for the shop so I'm glad he's gone - maybe we can get a professional commercial manager in - he just seemed to ponce around chatting to his cronies, even when there was a queue. I hope the new commercial manager is an experienced professional who sweeps clean and starts again with people who are enthusiastic about the club and the job. Link to comment Share on other sites More sharing options...
lukejones2 Posted June 14, 2005 Share Posted June 14, 2005 if your rem tickets are for the cardiff gig any chance of a lift←They certainly are!! if you would like to OPM me your phone number I'll give you a ring over the next couple of weeks to let you know what time and what route I'm going (I may have to pop via Swansea.... ) Link to comment Share on other sites More sharing options...
zookeeper Posted June 14, 2005 Share Posted June 14, 2005 Whatever they are training them it isn't working - when I renewed my season ticket it still took two of them (one working the machine and one watching her working the machine) to process a simple transaction. Ahh, the old why have one when two can do the job mentality. It's all part of our need to have strength in depth and cover for all positions.Having used the shop a number of times I've always found the staff inefficient, unhelpfull, disinterested and rude, and it's not just me, others on here have said similar. They seem to think that they don't have to make an effort because they are selling to fans. If it were any other shop I'd walk out and take my business elswhere. RG was alledgedly responsible for the shop so I'm glad he's gone - maybe we can get a professional commercial manager in - he just seemed to ponce around chatting to his cronies, even when there was a queue. I hope the new commercial manager is an experienced professional who sweeps clean and starts again with people who are enthusiastic about the club and the job.←Yes I do hope the general lack of customer service improves all over the club. The matchday experience is vital. We need to improve it if we want to get the one off customers to change into season ticket holders. Link to comment Share on other sites More sharing options...
Guest mesa boogie Posted June 15, 2005 Share Posted June 15, 2005 I'd like to thank Richard for publishing your shirt and badge. They made me laugh so hard i had a hernia. Link to comment Share on other sites More sharing options...
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